Operations Analyst- Bilingual Required Spanish/English

About Nielsen  We understand the importance of knowing what consumers see and buy. That is our passion and the center of our business. We study and know consumers in more than 100 countries to provide the most comprehensive insight into trends and habits around the world. With nearly 34,000 employees in more than 100 countries around the world, Nielsen offers a wide variety of full-time career opportunities, and part-time jobs for trainees and interns. At Nielsen we believe in talent and diversity! In Nielsen you can be you, you can grow with us and you can make a difference. At Nielsen we want you to succeed as your most authentic self.

About the Role

• The Operations Analyst is responsible for researching, analyzing and coding large volumes of iOS and Android mobile data to their corresponding Apps within our Classification Tool. They provide data required to the Sr Analyst, Delivery Lead and Operations Manager to assist with identifying and resolving any misclassification or classification related issues.




• The Operations Analyst works with the Sr Analyst to support the day to day processes ensuring best practices are shared and followed. This position will support the Digital Classification Team. The Digital Classification Team is a fast paced production area with monthly deliverables. The ideal person for this role must be very flexible with their schedule, is technology savvy, a self-starter, has great organizational skills, is an intuitive and creative problem solver and can maintain a positive attitude under tight deadlines.

Your main responsibilities as Operations Analyst at Nielsen will be

• Participates in the monthly Production schedule which runs the 5th through the 16th of every month - weekend work required during this time.
• Process and support the classification of data, quality checks, defined reports and while adhering to defined business rules and procedures, delivery schedules, and SLAs
• Support a “root cause” culture to ensure that a true resolution is achieved for all misclassifications and other classification issues identified
• Execute test and document test results
• Provide consistent and clear updates on tickets in tracking tools
• Identify opportunities for procedure improvement
• Support on-call rotations as required by the business
• Perform quality checks to ensure the integrity of data for clients and downstream systems
• Researches and analyzes data discrepancies
• Be knowledgeable on defined procedures, delivery schedules and SLAs to ensure compliance
• Ensure the quality of assigned work, utilizing current QA standards and through established data relationships and calculations
• Provide input on business requirements for system enhancements
• Provide input or suggestions on process improvements

What makes you the perfect fit for us?

• Must speak, write, and understand English
• Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders 
• The ability to communicate clearly, concisely and effectively both verbally and in written communication 
• Proficient with the use of GOOGLE desktop tools
• Proficient use of mobile devices (phone/tablet)
• Respond effectively to diverse individuals and promote understanding and partnership among them 
• Strong interpersonal skills and the ability to work with others effectively
• Maintain composure and respond appropriately in stressful or crisis situations 
• Demonstrate the ability to effectively resolve conflicts 
• Ability to identify and leverage best practices 
• The ability to communicate clearly, concisely and effectively both verbally and in written communication
• Ability to multi-task, prioritize essential tasks and take initiative
• Willingness to learn new technologies and adapt to change
• Understanding of mobile apps, and streaming data would be an advantage

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