Operations Analyst - Exchange and Clearance

Description

Smarter Thinking. Real Results. Technology consulting has been our story for over 14 years. Companies from all industries partner with us for our innovative mindset to help them digitally transform to create market advantages, become resilient, and prepare for what's next. With us, the possible becomes actual.

We provide strategic and innovative consulting services focused on digital experiences, engineering, automation, data and analytics, and salesforce solutions. Infostretch consultants work as part of a global team, and throughout their tenure, have the opportunity to work on a variety of different projects across various clients and industries. We are chartered to do one thing, and one thing only - to bring enabling technology to our clients that allow them to move their business forward.

Your Impact:

Exchange & Clearance Operations has the benefit of being located at the initial control point for domestic and international equities and fixed income trading, so the exposure and interaction that the successful candidate will gain will be vast. The successful candidate will be expected to act as a change agent, by improving processes and procedures and contribute meaningfully to the overall strategy of the organization. In depth on the job training will be provided, backed up with on-going support and oversight as the candidate will be responsible for important functions within the team. The role is ideal for a candidate who wants experience of a variety of functions and is attracted to an environment in which problem solving ability is a key differentiator.

Our Impact:

Exchange & Clearance Operations supports trading desks for all cash equity and fixed income products across over 75 exchanges. Clients include hedge funds, asset managers, governments, corporates, broker dealers, franchise traders, other professional investors and market markers. Operations teams supporting the various businesses are responsible for reconciling securities clearing and maintaining the accuracy of clients' and trading desks positions and transactions. The Exchange & Clearance Operations team is located in, New York City, Jersey City and Salt Lake City. The department's key priorities are to mitigate risk, provide exceptional client service and drive strategic change.

Role Responsibilities:

The position available is with the Exchange & Clearance Operations team, with a reporting line to a Team Manager as first line management, with further supervision by the Operations Senior Leader. Key stakeholders and interactions will be with Trading and Sales Desks, Client Services Group, Engineering and Operations Teams, Compliance and external counterparties.

The following tasks give an overview of what is required day to day:

• Developing and maintaining strong relationships with all stakeholders - Business, Engineering, and Operations. Actively engage, partner and drive changes, provide excellent service and support
• Delivering exception reporting in agreed timeframes, as per SLA's whilst improving quality of processing, reducing errors and instilling the zero error culture
• Process entries, journals and securities movements in accordance with Firm guidelines
• Monitoring and resolving trade management exceptions by interacting with clients, brokers & other Ops teams
• Investigating and resolving discrepancies of positions (cash and securities) in the firm's books and records
• Demonstrate effective client service by dealing with client queries with utmost sensitivity & urgency
• Effective escalation on critical & high value breaks to senior management
• Provide technical expertise related to the implementation of new processes, global consistency, risk management, efficiency, and technology convergence initiatives among other projects
• Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed
• Acting as a change agent solving problems at root cause whilst also taking / making opportunities to automate flows

What You'll Definitely Need:

We are looking for an enthusiastic and committed individual who is looking to operate in a dynamic working environment where communication and teamwork skills are essential.

• Exceptional client service and relationship building are required to interact with our clients and the team
• The candidate should have a control focus and be self-motivated to perform root cause analysis and drive exceptions to 0
• Strong organizational and problem solving skills required
• Prompt escalation and clear communication is paramount
• Be flexible, work on projects or aid other team members
• Familiarity with Microsoft Excel and other Office products

What We'd Love to See:

• Work experience in a Securities Middle Office or Trade Support team for 3 to 4 years
• Control/Reconciliation experience would be a desirable
• Equities Industry and market knowledge would be an advantage

Don't tick all the boxes? Don't worry about it: we still want to hear from you if you think you're the right person for the job.

What Makes Infostretch Unique?

Strong Relationships: We take the time to know our clients well, from the way they do business to their culture and their unique pain points. This level of engagement enables us to develop highly effective solutions.

Clients First: We work to understand our clients then develop a unique point of view to address their pain points. We do whatever it takes to provide the right solutions to address their specific situation.

A Trusted Partner: We collaborate as a true strategic partner and work side-by-side to develop the best solutions to bring our clients' businesses into the future.

Passionate Mindset: We have an unending passion for technology and teamwork. We develop highly effective solutions to help our clients tackle the complex digital landscape.

Creating Value: The right investment in digital change is critical for our clients. That's why we develop personalized, highly effective solutions that deliver value for their businesses.

Delivery Excellence: Our proven processes provide high-quality solutions that are delivered on time.

Why Join Our Team

• Our culture is diverse with endless opportunities to work for global corporations in their own backyard.
• Our nurturing and supportive environment fosters collaboration across the entire organization.
• We are not hierarchical but operate as a flat surface where every opinion matters, ideas are cultivated and innovation is encouraged.
• At Infostretch, we are fortunate to have a strong mentorship program that provides each and every one of our consultants the ability to thrive professionally and personally.
• We are only as good as our people. Infostretch, Italian for wisdom, is rooted from the perspective that knowledge is power. We create thought-leaders who are constantly exposed and trained in different technologies in the ever-evolving world of software development.
• We welcome all types of innovators with an entrepreneurial spirit to grow with our team.

Infostretch is an Equal Employment Opportunity Employer: We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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