Operations Analyst I

Summary of Position:

An Operations Analyst I reviews and compiles data to create reports along with analyzing and evaluating internal systems and user needs. Documents requirements, defines scope and objectives and formulates systems to parallel overall company strategies. Familiar with relational database concepts, and client-server concepts.

Essential Functions:

• Build, manage and evolve the tools required for daily operations support and reporting
• Track and report key functional metrics to reduce expenses and improve the effectiveness
• Business Intelligence and reporting analysis
• Responsible for operations workflow and SOP documentation; overall gathering and creating of documents
• Administration and development of business tools
• Requirements gathering for process improvements
• Document project requirements, processes, workflows
• Work with resources and clients to produce goals and solve conflicts that arise
• Work with external stakeholders to understand and investigate feedback on the service/function/product provided
• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
• Use statistical methods to analyze information and develop solutions to business problems
• Advise managers on findings and the various courses they can take to address the problem
• Create direct channels of communication to stakeholders and application developers that get the job done without managerial interjection
• Review policies and procedures, analyze data, and create reports with recommendations to improve how a company functions
• Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated on project progress
• Assess the risks of various solutions and prioritizes competing business demands
• Provide analytic support by coordinating data extraction from various databases and data interpretation
• Maintain efficient processes to ensure the accuracy and quality of the data
• Maintain efficient Quality Assurance (QA) processes to ensure the accuracy and quality of data
• Active contributor in weekly department and customer status meetings
• Workforce management analysis and recommendation
• Action Item list management

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

This job operates in a professional warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

• High School Diploma Required
• 1-3 years of experience

Qualifications:

• Intermediate level MS Office
• MS Project, MS Visio, and other BPMN tools
• 1+ years as an Operations/Business Analyst, with increasing responsibilities
• Ability to multi-task
• Excellent time management and ability to prioritize competing tasks
• Professional demeanor and ability to communicate and interface effectively with other functions and all levels of the organization
• Strong written and oral communication skills; must be able to convey complex concepts in a clear and concise manner
• Must be self-directed, motivated, highly accountable, flexible, well-organized, and detail-oriented with strong analytical skills

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.