Operations Analyst I -939

Who we are

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need

We are looking for a motivated professional with a foundational understanding of IT and a desire to learn and support our automated scheduler software. This person will work closely with the Operations Analyst II to implement patches and upgrades, monitor for failures, and create documentation of operating procedures.

What's in it for you

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• One-on-one career coaching
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you'll do

• Installs the AppWorx automation tool on established servers with assistance from Operations analyst II
• Setup and support the processes co-owned by Item Processing and Operations
• Provides assistance for new product evaluations, implementations and system enhancements, upgrades, modifications, and for resolution of application issues and issues related to operational systems and processes with assistance
• Performs system maintenance and changes. Schedules and performs application related recurring password changes as required by COCC security policies with assistance from Operations Analyst II.
• Maintains and reviews tickets to ensure requests and issues are effectively resolved in a timely manner
• Reviews nightly and daily reports to ensure production, transmissions and backups completed successfully
• Test software upgrades before live implementation occurs with Operations Analyst II
• Provides support for off-hours production issues
• Assist the operations staff as needed

What you'll bring

• Bachelor's degree is preferred for this role but will consider appropriate work experience and/or relevant certifications
• Strong understanding of Windows Operating System
• Experience in a technical support or technical administration environment is a nice to have
• Experience working with an Automated Scheduling Tool (ex. CA7, ZEKE, Atomic, etc.) is a nice to have

The salary range for this position is $51,000 - $71,400 annually

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing [email protected]. Please specify the help you need and we'll be happy to get back to you!