Operations Analyst I - Optimization Initiatives

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Operations Analyst I - Optimization Initiatives

Job Description

Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future!

What is the opportunity?

As an Operations Analyst II for the Optimization Initiatives team, you will be working within a team of transformational resources using Robotic Process Automation (RPA) to assist with modernizing and digitizing operational processes in order to deliver positive bottom-line results for Wealth Management Operations and the various businesses that the group supports. Providing production support for robotic processing automations running in a quality assurance or production environment while ensuring RPA is meeting the Enterprise Next Generation Optimization Center of Excellence (CoE) requirements.

If you have enjoy fast paced challenging work and are looking for the next step in your career, we want to hear from you!

What will you do?

• Provide support to the collective RPA team, troubleshoot, root cause, and resolve complex technical issues; as appropriate, work directly with Transformation Analyst or Business partners in a prompt, friendly and thorough manner.
• Perform initial analysis and troubleshooting to identify RPA processing issues with applications and/or preferred vendor solutions.
• Where appropriate, edit and repurpose documentation for development staff and any audit requirements.
• Apply process changes as appropriate; further escalate complex changes/issues to Transformation Analysts where appropriate.
• Manage processing alerts via preferred vendor tools.
• Comprehension and documentation of processing issues and the resolutions.
• Be a subject matter expert for questions regarding the preferred vendor application and key internal applications.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
• 2+ years demonstrated project team coordination and/or coaching/mentoring leadership experience
• Series 7 or 99; or ability to obtain in 120 days

Nice-to-have

• Ability to multi-task and prioritize and work independently under tight deadlines in a fast-paced environment
• Advanced knowledge related to business lines, business strategy, needs and technology
• Advanced process knowledge including software analysis and design, application development, risk assessment and quantification
• Demonstrated analytical, mathematical, process design and coding development skills within preferred vendors such as Blue Prism

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Summary

Address:

Minneapolis, Minnesota, United States of America

City:

USA-MN-MINNEAPOLIS

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-03-02-08:00

Application Deadline:

2023-04-28-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.