Operations Analyst II - Data Solutions Services

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Operations Analyst II - Data Solutions Services

Job Description

What is the opportunity?

As an Operations Analyst II in the Data Solution Services team, you would be responsible to design, implement, and maintain medium to high complexity end-user efficiency solutions. This role performs daily oversight activities that validate processes are executed, as designed and escalates issues, as appropriate. Incumbent will develop technical documentation, system guides, and provide training on end-user efficiency solutions. Partnering with Operation's resources to assess and design new processes or process modifications to increase department efficiency, reduce risk, or enrich service. You will analyze and resolve escalated issues independently with minimal supervision. If you have enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

What will you do?

• Develop end-user efficiency solutions of medium to high complexity using different technology methods (SQL Server, Tableau, MS Access, VBA, etc.). Develop and maintain technical documentation for end-user efficiency solutions
• Perform ongoing production support and maintenance updates for established end-user efficiency solutions. Execute daily oversight activities to validate system processes are executing as designed
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants
• Interpret complex technical or operational concepts to design comprehensive solutions. Review, design, and implement new processes/process changes and procedures to increase department efficiency, reduce risk, or enrich service.
• Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems, supporting department processes
• Develop and provide ongoing training support for end-user resources related to the department's processes and systems. Provide feedback to department leadership team when appropriate. Develop and maintain end-user system guides, department procedures, and process maps

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent
• 5+ years prior securities, banking, technology and/or job specific related industry experience
• Series 7 or Series 99 or ability to obtain in 120 days
• 3+ years business process redesign, SQL Server development, VBA development, MS Access development, analysis and/or risk control experience
• Experience using visualization software like Tableau, and/or Microsoft Power BI

Nice-to-have

• Prior business analysis experience on large projects

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business WMUS

Job Summary

Address:

Minneapolis, Minnesota, United States of America

City:

USA-MN-MINNEAPOLIS

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-02-08-08:00

Application Deadline:

2023-04-28-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.