Operations Analyst, Information Products

This position works within and supports the Information Products team (supporting project managers) to ensure the operational success of key products including but not limited to Health Plan Ratings, Specification Licensing, and Digital Content Services. This role will include activities related to project management, customer engagement, data testing, customer support, management of customer facing product documentation, management of internal policy and procedure documentation, billing, and contracting. This role will report to the Information Products Assistant Vice President (AVP) and support the related product owners in their daily product specific work.

The Analyst will work independently and with the team members to understand the products and jointly work on the project plans and related tasks. The Analyst will have excellent time management skills, an eye for process improvements, and have strong attention to detail.

Primary Responsibilities:

• Health Plan Ratings Project Management Assistance: Assist in the project management activities of the Health Plan Ratings project. Activities include assistance with documentation, website text, customer communications, QA of data/reports/results, scheduling meetings, creating agendas, taking meeting notes, updating the methodology and measure lists, following up on action items related to the operational success, and general project management activities leading to the execution of the project. Additional responsibilities include identifying opportunities for continuous process improvement and providing project management assistance in any redesign and future project enhancement work.
• Specification License Management Assistance: Assist in the management of new and existing client accounts including understanding their needs, licensing options, pricing estimates, contract management, invoicing, renewals and general customer engagement. Utilize Salesforce to track customer requests, questions and opportunities to allow for transparent customer relationship management throughout NCQA. Assist in managing the communication activities that engage IP with its customers to streamline licensing.
• Digital Content Services: Assist with the management of license agreements, billing, and customer support. Assist with responding to technical product inquiries and triaging. Support project management activities such as documentation, follow-up, scheduling, and organization.

Requirements:

• Bachelor's Degree
• Health care experience, knowledge/understanding of health plans
• At least 2 years office experience performing project or product processes and tasks, office management, etc.
• Some experience or exposure to the product development process or a combination of education and experience which demonstrates the necessary skills and abilities required for the position.
• Strong written and oral communication skills
• Analytical skills
• Project Management
• Operations focused
• Strong attention to detail/ customer support
• Strong organizational skills
• Ability to find errors and inconsistencies in product content
• MS Office Skills (Excel, Word)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).