Operations Analyst, OPCS

Operations Analyst, OPCS

Job #:

req23712

Organization:

World Bank

Sector:

Operations

Grade:

GE

Term Duration:

4 years 0 months

Recruitment Type:

International Recruitment

Location:

Washington, DC,United States

Required Language(s):

English

Preferred Language(s):

Closing Date:

8/9/2023 (MM/DD/YYYY) at 11:59pm UTC

Description

Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.

OPCS VPU context

Operations Policy and Country Services (OPCS) plays a pivotal role in achieving the World Bank Group's mission. OPCS assists frontline staff in delivering results to clients through sound operations policy and strong country support. OPCS is at the center of operations and delivery, and serves as the link between the Global Practices and the Regions. OPCS develops and oversees the Bank's operational policies for country strategies, lending operations, advisory services and analytical support, procurement, and environmental and social safeguards. It also oversees the Bank Group's Corporate Scorecard; manages interactions with the Bank's oversight units; and co-leads the results measurement and evaluation stream in the Bank Group. OPCS teams provide advice and support to World Bank management and staff as well as hands-on assistance to help teams leverage the Bank's policies, processes, and risk management tools for our country clients. Working in OPCS helps World Bank professionals gain broad exposure to strategic operations issues and develop a deeper understanding of the Bank's business. OPCS is organized in four departments:

• Operations Policy (OPSPO) consolidates the corporate support and oversight of country strategies and all financing and advisory instruments as well as managing the Operations Help Desk and the Operations Committee;

• Standards, Procurement, Financial Management (OPSPF) anchors two well-established fiduciary assurance functions, financial management and procurement, which also play a key role in supporting governance and PFM reforms in Borrower countries and the MDBs' harmonization agenda.

• Strategy, Risk, Results, Learning (OPSRL) focuses on Bank strategy; risk management in operations, strengthening results and effectiveness throughout the institution, including the Corporate Scorecard; support to the country directors' and management communities; operational learning and portfolio monitoring and oversight.

• Environmental and Social Standards (OPSES) covers the World Bank's environmental and social (E&S) policies and E&S risk management, including the Environmental and Social Framework (ESF) which came into effect October 2018, and the earlier set of Safeguards Policies.

Departmental Context:

The Operational Policy Department in OPCS has overall responsibility for all financing instruments, analytic and advisory services, and Country Partnership Frameworks. The scope of work includes: proposing policies and reforms to facilitate innovation and to adapt the Bank's engagement to an evolving developmental agenda; providing guidance and high quality operational advice (including the Operations Help Desk function); undertaking corporate reviews including particularly for high risk operations; and supporting operations systems. In undertaking these activities, the department works closely with Regions, GPs and other corporate units. The Department is led by a director and three managers who form the department management team.

The current job description is for an Operations Analyst position who will report to the manager of OPSIL, which oversees the Operations Help Desk (OHD). The OHD supports OPCS in achieving its mandate of operational advice and quality assurance by providing a 24h/5 day a week one-stop-shop for all policies, procedures and related guidance questions, and their processing in Bank systems. The OHD supports operational portal development, enhancements, and testing in close collaboration with ITS.

Duties and Responsibilities:

The Operations Analyst will join the OHD team, supporting teams and developing their skills related to operations processing, deepening of policy knowledge and how the operations systems support these. More specifically, the analyst will:

• Provide day-to-day advice to staff through the help desk on operational policy, procedures and portal processing related to financing instruments, analytic and advisory services, and other matters.

• Conduct daily monitoring of the help desk cases and resolution of the assigned cases, and escalation and follow up of cases that can't be resolved on first call.

• Ensure to be up-to-date with policy and procedural changes related to all financing instruments and analytic and advisory services

• Assist with preparation of presentations, reports and other guidance documents, as needed

• Analyze the use of the OHD as an input to management on the overall support structure to operational teams

• Provide training on areas pertinent to his/her area of expertise

• Mentor and influence peers to strengthen the help desk function, including by sharing information

• Contribute to operations knowledge management strategies such as development and management of FAQs and other methods of providing support to operations teams

• Carry out testing of the new Operations Worskspace and any subsequent enhancements.

Selection Criteria

The Analyst should meet the following selection criteria:

• Master Degree in a relevant field of expertise with five years of experience supporting operational task teams through a variety of instruments

• Bank Instruments, Policies, Procedures, and Systems - knowledge of and interest in Bank Instruments, Policies and Procedures, and quality indicators, including knowledge of current financing instruments, analytic and advisory services, and working in the Operations Portal.

• Three years of experience with a helpdesk, dealing with operational policies and procedures, and/or Bank systems. Extensive experience with the Operations Helpdesk will be an advantage.

• Superb oral and written communication skills; the ability to translate technical content into plain language.

• Superb interpersonal communication and diplomacy skills; and capacity to interact effectively with a range of stakeholders within the Bank.

• Analytical and Technical Skills - Demonstrated use of data collection and management; ability to perform quantitative analysis using Excel and/or other databases.

• Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.

• Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.

• Deliver Results for Clients - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.

• Teamwork (Collaboration) and Inclusion - Collaborates within team and across boundaries; and contributes productively to the team's work and output, demonstrating respect for different points of view and ability to build and maintain effective relationships with colleagues.

• Drive for Results - Takes personal ownership and accountability to meet deadlines, achieve agreed-upon results, and has the personal organization to do so.

• Good record of problem solving and innovation to bring new and different insights.

This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.