Operations Analyst, Service

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Your Role at Baxter

This is where your work saves lives

Baxter's mission is to save and sustain lives. As a, your work contributes directly to achieving that mission and making a significant impact on others. Its challenging work, but we help each other. Our teams collaborate cross-functionally and work together to achieve the best outcome for patients and caregivers! Our colleagues within our organization desire to work on products that make a significant difference in others' lives. We are motivated by the power of collaboration and are natural leaders who are skilled at influencing others.

When you join Baxter as an Operations Analyst, Service, you'll use your analytical approach to identify risks and opportunities for innovation quickly. Agile and willing to take action, you stay calm under pressure!

Your Team

You will be responsible for the support of customer operations and contract management processes for the Global Service team. This includes the day to day management and implementation of service contracts, hardware/asset tracking, rentals, pricing, and invoicing. In addition, serve as a primary contact for customer billings, PO management, and coordinating customer service needs. Act as a key liaison for the timely communication and resolution of all discrepancies related to designated products. This position will also assist with the creation of contract tools for contract compliance, performance governance, and financial visibility for the UCAN region.

What you'll be doing

• Execute on the service contract strategy, including timely contract preparation, accurate implementation, and adherence to renewals.
• Liaison between Commercial and Legal team for contract negotiations and redline processes.
• Measure contractual obligations and build operating mechanism for third-party contracts.
• Create accurate and timely invoices to customers per the contractual terms.
• Operationalize new marketing programs and support new product launches.
• Provide full customer service and responsiveness to manage order fulfillment in the areas of product, inventory and price, as well as provide full resolution to contractual issues and shipping discrepancies.
• Drive process innovation to develop/identify procedural gaps, improvements, efficiencies, achieve results and enhance customer relationships.
• Demonstrate compliance with internal procedures, processes, and values.
• Learn to create and perform ad-hoc analysis/reporting as requested.

What you'll bring

• Associate's degree with 5+ years of relevant experience or a Bachelor's degree with 3+ years of related experience
• Extensive experience with contracts in regard to preparation, strategy, implementation, etc.
• High level of expertise in Excel required.
• Strong knowledge of billing/invoicing procedures.
• Ability to support multiple business partners across the organization.
• High level of attention to detail and organization.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

#LI-PL1

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.