Operations Analyst - Temporary

About the role

Angi is the established leading platform in fulfilling cleaning and handyman fixed price services for customers across the US, and now has the opportunity to expand the set of services it offers - by example, recurring outdoor services like snow removal, pool maintenance and lawn care. As an Operations Analyst, you will be responsible for identifying the best ways to communicate with Pros for the new services, as well as track key metrics around marketplace supply/demand balance and customer satisfaction.

This position will be remote and require candidates to work up to a 40 hour work week. The hourly rate for this role ranges between $18-$20/hour.

What you’ll do

• Call providers before a booking to confirm preparedness & recording said information in an organized manner
• Call customers after a booking to collect information & recording said information in an organized manner
• Review booking details in our internal system(s) (i.e. Dash), and making decision on appropriate next step to take with booking(s)
• Access partner order management portals, collect booking detail information, manually create orders in internal systems (dash)

Who you are

• Possession of High School Diploma or GED required, bachelor’s degree strongly preferred
• Experience in customer service is strongly preferred
• Strong written and verbal communications skills, organizational skills, attention to detail, and deadline/ service level sensitivity
• Proficient in Microsoft Office tools
• Has access to a dedicated remote workspace without interruptions
• Reliable access to a high-speed, hard-wired internet connection

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

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