Operations and Information Systems Manager

Operations & Information Systems Manager

Organization Summary:

For more than a decade, One Earth Future (OEF) has worked to solve complex problems at the root of armed conflict. Through its unique culture of iterative learning and improvement, OEF designs, tests, and partners to scale programs that help communities see problems in new ways and solve them collectively. With its headquarters in Colorado and offices around the world, OEF operates as a portfolio of peacebuilding programs, each with its own director, strategy, and budget. What holds them together is a common purpose: to provide an impartial platform for diverse stakeholders to form adaptive problem-solving networks for peace. 

At the foundation level, OEF very much operates like a private sector organization with an emphasis on efficiency, growth, and making tangible impacts within the conflict contexts in which it works. OEF provides the financial, strategic, and operational support needed to iteratively develop solutions to complex problems that could not have been designed in advance.

Reports to: 

Executive Director/Chief Operating Officer

Job Type:

Full-time

Compensation:

The hiring range for this position is: USD $85,000 - USD $105,000 annually.

Offered benefits include Medical, Vision, Dental, Life Insurance, Short and Long Term Disability, and a 401k with employer match.

Location:

This is a hybrid position with the option for remote work up to 3 days per week and 2 required days per week at OEF’s Headquarters in Broomfield, CO.

Purpose:

The Operations and Information Systems Manager leads the operations and information system (IS) needs of OEF in support of the organization’s business strategies and goals. This position supports users in the US, but also around the world, and will collaborate with field-based staff on special projects. The ideal candidate will provide exceptional customer service, perform operational responsibilities effectively, and demonstrate excellent problem-solving skills with a solid knowledge of IS solutions.

The Operations and Information Systems Manager oversees four areas of responsibility which includes IS services, management of travel processes, procurement, and facilities management.

Primary Responsibilities:

• Oversee IS and operational systems, processes, and infrastructure while identifying trends and assessing opportunities to improve execution.
• Analyze complex business needs presented by the user community and recommend technical solutions.
• Maintain the operating system and all software utilized on the network, including the addition of new users to the network, establishment of rights and privileges, email, file access, and web hosting services.
• Support back-office and organizational-wide systems, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Stay up to date on relevant IS trends in order to develop, implement, enforce, and evaluate internal policies and procedures.
• Lead the development and implementation of IS-related data retention and data privacy policies in partnership with the Legal & Compliance Department, outside consultants, and/or service providers.
• Promptly and proactively respond to cybersecurity incidents in partnership with management and security teams.
• Support field offices with technology purchases and PC configurations.
• Manage hardware and software inventory.
• Manage staff, consultants, vendors, and outsourced services.
• Manage all technical assistance and Help Desk needs.
• Build and nurture strong relationships with department leaders, key stakeholders, and colleagues to innovate, enhance, align, and drive effectiveness of initiatives.
• Oversee the coordination, support, and management of travel processes.
• Support the onboarding/offboarding of staff.
• Work with line managers and employees to address all types of Operations and IS issues, fairly representing all interests.
• Oversee the management of the Broomfield office facilities, ensuring that it is operating effectively and efficiently.
• Support the preparation of annual budgets.
• Facilitate any IS security audits or investigations.
• Perform other duties as assigned to support OEF’s Operations and IS functions and ensure the smooth functioning of all offices.

Required Education, Knowledge, Skills and Competencies:

• Bachelor's degree or equivalent experience in Information Systems, Computer Science, Business Administration, Operations Management, or a related field.
• 3+ years experience in operations and technology-related project management, including managing full-time and ad hoc teams.
• Proven ability to manage IS projects and activities including ability to develop project plans, coordinate projects, and communicate changes and progress.
• Excellent working knowledge of computer systems, IT security, network & systems administration, and data storage systems.
• Familiarity with IS-related data retention and data privacy regulations (GDPR, CCPA) and experience implementing data retention and privacy policies across systems and networks.
• Supervisory experience such as providing regular performance feedback and responsibility for the professional development and growth of staff.
• Analytical ability to identify/establish priorities and plan work flows/procedures.
• Experience in office management, including selecting, contracting, and managing vendors and service providers.
• Excellent written and verbal communication skills in English. Ability to conduct business conversations in a second language is preferred.
• Ability to maintain a flexible work schedule.
• Interest in peace building, international development, or related fields.
• Commitment to OEF’s vision (www.oneearthfuture.org) 

Physical Work Demands:

• Able to sit at a computer for extended periods of time.
• Able to bend at the waist and reach on a daily basis.
• Able to lift and move up to 25 lbs regularly.

At One Earth Future (OEF), we celebrate difference and welcome its benefits.  Therefore, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.