Operations Associate

Who We’re Looking For

We’re looking for a smart, organized, resourceful, and self-sufficient individual to join our growing team. You’ll be responsible for managing a pipeline of active deals and customers, helping make sure every loan gets to the closing table, managing the relationship with partners and service providers, and anticipating potential problems along the way. You’re a no-excuses, get stuff done type of person who is always looking to help us drive efficiencies and build a scalable, repeatable product and operational workflows that can one day serve millions of homebuyers.

You're a great communicator, both written and verbal, and find joy in connecting people with common interests. You're excited to work with a team that is building the partners we will work with long-term.

Not a mortgage pro? Not a problem! We've had many of our current team members start in this position and grow into leaders across Product, Operations, Growth and Business Development. This is a great opportunity to gain experience at a fast paced, early stage startup. We’re looking for someone curious and eager to discover new skills and interests through their work. If this sounds like you, please apply below. 

Job Responsibilities:

• Learn the "ins and outs" of the mortgage industry, from how to compare different mortgage options to understanding the big picture of the real estate ecosystem and how we fit within it.
• Help manage a pipeline of active loans from when a customer commits to working with Morty through the closing of their mortgage, working with lenders and third parties to ensure loans close seamlessly and on time. 
• Collaborate with the Lender Operations, 3rd Party, and Closing teams to organize, navigate and track deal progress for all active loans. Support a seamless customer closing experience and drive origination team efficiencies.
• Collaborate and work with Mortgage Loan Officers to review and evaluate submitted loan applications.
• Facilitate transparency and clear communication between Morty and all parties involved in the loan transaction.
• Assist with day-to-day tasks including: replying to emails and chats, requesting action items from customers, troubleshooting issues and coordinating with our partners to close loans seamlessly.
• Identify operational bottlenecks and pain points, and collaborate with the broader team to develop and implement short and long-term solutions. Find ways to create a more streamlined process as we continue to grow our platform.

Job Qualifications

• 0-2+ years of professional experience.
• Excellent communication skills, both written and verbal. Great with people.
• Strong quantitative skills. Experience in finance, business, mathematics preferred, whether academic or professional.
• Highly organized with the ability to manage and prioritize a large number of tasks and deadlines without micromanagement.
• Results-driven, persistent, and creative. Ability to stay calm and level-headed in stressful or frustrating circumstances.
• Excited to learn and grow! You attack both small and large tasks with the same tenacity and will to execute. 

Compensation 

The salary for this position is expected to be $50,000 - $60,000 plus equity and benefits. 

Our salary ranges are based on current data for major metropolitan markets. If you are interested in this role but feel strongly that our stated range is incorrect, we encourage you to reach out to [email protected] and let us know. We support a culture of feedback and are always looking to improve and create the best place for employees!