Operations Associate

Operations Associate – Secaucus, NJ

Position Overview: 

Our Operations Associates are dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day to day operations of order processing, inventory, logistics, fulfillment, and production, while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. 

To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post!

Key responsibilities include: 

• Manage, process, and track customer diamond and gem orders to ensure accuracy and timely arrival 
• Execute quality assurance best practices to ensure inventory and finished product meet Brilliant Earth’s high quality standards 
• Meet daily processing timelines. 
• Build and maintain external partner and vendor relationships 
• Assist with pre-sales and post-sales support, including processing diamond and gem returns 
• Communicate and work cross-functionally with other teams regarding customer timelines 
• Assist with ordering, tracking, receiving, and processing diamonds and gem returns 
• Formulate and implement policies and procedures to ensure smooth operation of business 

Specific qualifications: 

• BA degree or equivalent, preferred 
• Operations and/or administrative experience preferred 
• Inventory/ supply chain/ logistics/ production in a product, retail or e-commerce experience preferred 
• Strong attention to detail in a fast paced, deadline driven environment
• Highly organized with focus on execution, problem solving, and improving processes 
• Exceptional time management skills and accountability 
• Ability to think critically and adapt quickly in a flexible environment 
• Team player with an ability to work collaboratively 
• Entrepreneurial spirit / self-starter 
• Strong computer skills 
• Interest in socially and environmentally responsible organizations and products 

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

• Competitive Compensation. The compensation range for this position is $23 hourly.
• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
• Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering.

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise, and an in-person interview with one of our leaders! 

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