Operations Associate

Operations Associate

SUMMARY:

The Operations Associate will be responsible for assisting in the day-to-day operation of the Operation department’s business process activities, as well as ensuring that Enrollment Advising & Student Success call center operations are supported. This individual will research and execute strategic initiatives to improve operations for university partners. Duties performed range from a low to high degree of complexity and require flexibility and willingness to perform at these multiple task levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists day -to-day operations including:
  • CRM set-up, maintenance, and system admin duties
    • New partner set-up
    • Advisor personas
    • AWS email verification
    • Twilio set-up
    • Business reporting needs
    • Internal support
    • Assist with quality assurance
    • Work closely with DEV team towards operational enhancements
  • Phone, Chat, SMS, and Appointment Scheduling Platforms
    • New advisor or partner set-up/creation
    • Maintenance and management
    • Business use reports
    • Quality Assurance
    • Internal Support
  • Manage start date/application deadline process
  • Create, update, and manage pages on internal wiki collaboration
  • Cloud content maintenance for partner folders, file conversion and upload, and quality assurance
  • Manage new program launch operations and daily operations tasks in project management software
  • Compile and coordinate accepted students’ welcome kits with vendor
  • Weekly lead uploads into CRM that originate from partners or vendors
• Provides employee technology and software set-up and changes as needed, interfacing closely with internal and partner IT colleagues 
• Support partner operation calls and identify business rules and processes to enhance the student experience resulting in a process workflow document
• Support Project Management team by assisting with ad hoc requests, project documentation, timeline and project board management 
• Submits projects and tasks every week using time tracking software
• Performs other duties as assigned.

EDUCATION and EXPERIENCE an equivalent combination of education, training and experience will be considered.

• Bachelor’s degree required
• 1-3 years of experience in higher education operations management or similar field
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint), particularly Excel formulas and macros
• Experience with Google Suite, particularly Google Calendar, Docs, Sheets and Gmail
• Detail oriented with excellent time management and organizational skills
• Professional communication skills
• Strong interpersonal skills
• Project Management experience a plus, but not required

AllCampus is committed to creating a culture that is inclusive of race, age, gender or gender identity, ethnicity, religion, nationality, sexual orientation, physical ability, military veteran status and other backgrounds. We continually strive to grow and support our diverse employee population. Read our statement on Diversity, Equity and Inclusion here.