Operations Associate

Position Overview

Putnam is looking for an operations associate to join the Putnam Business Services (PBS) team. Reporting to the Resource Manager, the operations associate will support the day-to-day administration of people and project data and be a valuable coordinator of information across the organization. 

Responsibilities include, but are not limited to:

Project Administration

• Update project resourcing and assignments in Professional services automation (PSA) system.
• Manage and review project schedules for accuracy.
• Send notification confirmations to assigned project teams.
• Review and approve project expenses.
• Review and analyze timecard data.
• Review weekly and monthly data integrity reports.
• Log system incidents and improvements in ServiceNow and ensure they are resolved to completion.

Project Management

• Manage and run project and people reports for weekly/monthly review.
• Maintain data integrity by noticing trends or inaccuracies and providing solutions for streamlining reporting.
• Oversee the administration of the staffing inbox and project launchpad queue and triaging and escalating inquiries and requests as needed.

People Operations

• Provide support for Learning and Development (L&D) initiatives including Career Development Committee (CDC) reviews and annual training incentives.
• Collaborate with onboarding team to ensure new cohorts are set up and managed in PSA.
• Manage the administration and organization of the pod staffing tool.
• Support staffing profiles and skills tracking in PSA along with system testing, release support, and tickets.
• Conduct onboarding and offboarding procedures within the PSA system.

Desired Skills and Experience

• Minimum of 2 years as HR generalist/Operations generalist role or experience with employee operations in a professional services organization.
• A strong service orientation with a proactive approach to problem solving.
• Comfortable with ambiguity as needs of the business can change and the ability to pivot and reprioritize will be important.
• Ability to work in a global team-based environment as well as independently to drive impact.
• Experience and understanding of project scoping, resource allocation and management, and project planning.
• Technical competence with Microsoft, Smartsheet, Salesforce, Professional services automation (PSA) system (preferably Certina/FinancialForce).
• Strives for efficient and effective processes and improvement to allow for teams to work better together and for project managers to work effectively with operations.

What we offer you!  

• Competitive salary, accompanied by year-end bonus opportunities. 
• Exceptional professional growth and promotion opportunities.
• Working in a team-based environment on a global scale.  
• Leadership & Development programs at each key milestone.
• Great benefits package [paid time off, 401lk, health and wellness, and more].

Company Description  

Putnam, an Inizio Advisory company, is a leading scientific and strategic consulting partner that helps the global life science community make confident decisions, build value, and bring life-changing innovations to clinicians and patients. For more than 30 years, our rigorous, bespoke approach and globally diverse team have delivered unrivaled depth across therapeutic areas, business functions, geographic markets, healthcare sectors, and technology platforms to maximize the human impact and commercial success of client innovations. 

We believe that to create real, lasting change on human health, we must bring out the best in our people, in every way and at every level. We offer a boutique-firm feel inside a global enterprise, opening the door to limitless opportunities to kickstart your career or hone your expertise. Built on the pillars of empowerment, collaboration, and meaning, we’re proud to offer a fulfilling environment where world-class advisors can come together to shape the future of healthcare for the better. 

Serving the life sciences industry, including the top 20 global biopharmaceutical companies, consistently ranked as one of the top consulting firms by Vault, and maintaining a true global team of experts with 500+ talented team members sitting across 3 continents, we offer a unique opportunity to play a central role in supporting our clients. Our primary office locations are Boston, New York, San Francisco, London, Tokyo, Tunisia, Delhi, Krakow, Paris, and Newcastle – but for the right role and candidate, remote work is an option.  

Diversity, equity, and inclusion are tenets of our core values. We strive to create a culture and environment that fosters belonging and authenticity across all levels and values individuals for their skills, experience, diverse backgrounds, and unique perspectives. Collectively, DEI serves as a foundational element of who we are and how we work with our clients and with each other. 

Our core values: 

• Collaboration
• Excellence
• Ingenuity 
• Grit
• Diversity

We are proudly part of Inizio Advisory, a trusted advisor for pharmaceutical and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy, people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Advisory helps create long-term value for clients and their patients. 

This is an Equal Employment Opportunity. 

Please note that Putnam is in no way affiliated with Putnam Investments.