Operations Associate

About Morty

Morty is a mortgage platform that empowers loan officers and mortgage brokerages to build their own businesses under their own brand. Leveraging the technology and infrastructure we built as a DTC mortgage broker, we remove the complexity and cost of running a mortgage business while providing the tools to help our partners grow and increase profits. 

Morty is supported by an incredible group of investors and advisors including Thrive Capital, Lerer Hippeau, Prudence, and Techstars who have backed companies like Oscar, Compass, Lemonade, Slack, Airbnb, Stripe, Dropbox, Casper, and Warby Parker. 

Who We’re Looking For 

We’re seeking a detail-oriented, proactive Operations Associate with exceptional writing and organizational skills. The ideal candidate can manage multiple tasks, communicate effectively, and ensure smooth day-to-day operations. 

Job Responsibilities:

• Collaborate with internal teams to identify opportunities for workflow enhancements and operational improvements.
• Contribute to various operational initiatives to ensure compliance and best practices across the platform.
• Support ongoing improvements to our platform support resources and help build out a knowledge base over time.
• Oversee and manage the platform support inbox, ensuring timely and effective responses to user inquiries.
• Assist in user lifecycle management, including supporting onboarding and offboarding processes.
• Track and analyze key operational metrics to ensure continuous improvement.

Job Qualifications:

• Bachelor’s degree, or equivalent, in Communications, Business, or a related field.
• Exceptional writing, editing, and communication skills.
• Highly organized, with the ability to prioritize and multitask.
• Strong attention to detail and problem-solving abilities.
• Excellent project management abilities.
• Able to work in a fast-paced, dynamic environment.
• Preference for in Brooklyn office 2 days per week

Benefits:

We’ve got you covered: 401k, unlimited PTO, hybrid working, and 100% covered health insurance (medical, dental, and vision) — we’re there for you!

Salary Range: $45k-$55k depending on candidate experience