Operations Associate

The Opportunity

The Social Enterprise Operations Associate supports the daily administration of the Social Enterprise in a local site in conjunction with the Social Enterprise Leadership and Site Director, including supporting crew attendance rates and reporting as well as covering Site Supervisor absences. Regularly assist and ensure the safety of vehicles, trailers and equipment maintenance, supporting Social Enterprise Leadership and Site Director in triaging operational challenges, ordering of PPE and tracking supplies, assisting with scheduling. The Lead role must distinguish successfully between situations in which established protocols apply, those in which one must exercise independent judgment, and those that need input from senior leadership.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. Since 2009, CEO has gained support to expand its programs through government, nonprofit, and private organizations including the Federal Social Innovation Fund, the Edna McConnell Clark Foundation, Robin Hood Foundation, and Rockefeller Foundation. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually

Who You Are

• You have strong organizational skills and can delegate, prioritize, and manage your team’s time effectively to meet project deadlines; you operate under pressure with ease
• You pride yourself in your ability to communicate and resolve conflicts effectively with individuals of varying backgrounds and experiences
• You recognize the value of continuous communication, looping others into project status and any arising challenges
• You have a proven track record of leading teams to achieve success
• You enjoy supporting others to solve routine challenges; personally you’re mechanically inclined, able to diagnose issues with equipment and propose solutions to solve/address
• You’re deeply passionate about and committed to social justice 
• You’re respectful, fair, and patient
• You believe in hard work, efficient and friendly customer service, and teamwork and collaboration to drive results  
• You exercise compassion toward the team you’re leading and balance this with a straightforward approach that ensures you meet the needs of your customers
• You foster strong team spirit and enjoy providing 1:1 support to team members who may need a little extra encouragement
• You are comfortable driving throughout the local area

The Nitty Gritty Qualifications

• At least two years of operations experience (inventory, ordering, procurement)
• Valid driver’s license with good driving record
• Must be able to: lift 75 pounds and walk or stand for long periods of time
• Highly Skilled in Google Suite and working knowledge of Salesforce

What You'll be Responsible For

Key responsibilities of the Social Enterprise Operations Associate include but are not limited to:

Performance Management and Administrative Support

• Prepares, compiles and ensures daily, weekly and monthly crew reports are accurate and submitted on a daily, weekly basis or as required per TJ contract basis
• Actively monitors correct submission of daily timesheets and intervenes to correct errors
• Prepares and compiles daily and monthly Social Enterprise reporting in a timely manner with support from Social Enterprise Leadership and Site Director when necessary.
• Ensure and maintains consistent crew attendance rates by calling, texting or emailing  participants using Salesforce reports and maintaining Skedulo system updates with support from TJ and Vocational management and front line staff when necessary
• Assist Site Director and SEM track invoice issued, returned, and paid and follows up as needed to ensure timely payment or receipts
• Creates and maintains systems that ensure operational efficiency  
• Creates monthly and quarterly reports as needed
• Supports the submission of injury reporting and medical documentation followup
• Keeps relevant vehicle information up to date in internal trackers to ensure seamless coordination with the Compliance and Finance Departments
• Troubleshoot, create CORE Cases and track Ptcp payroll issues and report out to larger team resolutions
• Report and track TJ related COVID, incidents, accident, etc issues to ensure safety standards are optimal and crew attendance is minimally impacted
• Assist with systems build outs for tracking various logistics, scheduling needs and work projects
• Assist with documentation of policies and protocols
• Additional duties as assigned

Safety, Fleet, Equipment and Supplies Liaison  

• Supports the tracking of inventory and orders supplies for site and crews using Internal Purchase Requests on Salesforce as necessary
• Alternate leading crew launch, and report on any scheduling issues that arise
• Provides guidance to Site Supervisors day-to-day on things like vehicle and equipment challenges such as flat tires, van breakdowns, trailer light and wiring issues, and toilet trailer issues.
• Ensures TJ staff have all maintenance and emergency phone numbers stored in CEO phones and in the vans.
• Tracks inventory and orders supplies for site and crews using Internal SutiProcure on Salesforce.
• Ensures crews adhere to all CEO, COVID and contract safety standards.
• Ensures legal compliance for vehicles related to insurance and registration.
• Ensures crews adhere to all CEO safety standards
• Supports the legal compliance for vehicles in terms of insurance and registration as necessary
• Additional duties as assigned

Crew Launch Support and Ad Hoc Crew Supervision

• Supervises the crew launch every morning from 5:00am to roughly 6:45am (or as specific crew schedules dictate) and ensures smooth operations
• Supports Site Supervisors in conducting and documenting coaching conversations with participants around performance issues
• Supervises the Standby process and ensures proper documentation to ensure daily crew attendance rates
• Manages communication with DATA and Payroll around participant attendance and pay issues
• Communicates with DATA to set crew assignments to correct Supervisor daily.
• In the absence of Site Supervisors, and as assigned, acts in the capacity of a Site Supervisor. Expected 10% of the time.
• Additional duties as assigned

Compensation and Benefits

The salary range for this position is $52,700-56,500. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.

We recognize that salary is a part of the overall compensation package and are happy to provide a comprehensive benefits package, including medical and dental coverage, professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

The Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. Our commitment to being an anti-racism organization that is inclusive across all identities and experiences drives us forward every day. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we’re passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.

People who are justice involved, people of color, people who identify as LGBTQ+ , and people with disabilities are highly encouraged to apply for vacant positions at all levels. CEO’s commitment to DEI aligns with the CROWN Act, creating an open space where our employees can present as their true authentic selves. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

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