Operations Associate

Who We Are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

We are seeking an Operations Associate to directly support our sales offices located across the country. To be successful in this role, you will need a positive can-do attitude and should be an especially well-organized, thorough multi-tasker. The right candidate must possess strong verbal and communication skills, be a self-starter, take initiative and be a standout colleague!

*This role is based in Denver, CO, and will report to the Senior Associate of Sales Operations.

*Must be a Denver, CO Resident 

*Additionally, this role is required to be in the office Monday-Thursday.

• Process completed sales enrollments and update the sales management system
• Analyze reporting to update internal database and checking to ensure the accuracy of the data that has been provided
• Resolve discrepancies in information and acquire further information for incomplete documents.
• Handle multiple projects in a timely and accurate manner
• Provide timely, accurate follow up and communication
• Contribute to team effort as needed
• Provide excellent customer service

• Must be a positive and proactive team player
• Experience running operational processes
• Excellent written and verbal communication skills
• Strong research and analytical skills
• Highly proficient in MS Office including Microsoft Office and Excel
• Willingness to enthusiastically complete both high-level and low-level tasks
• Ability to work well under pressure, adapt to unexpected events, and prioritize in a
• deadline driven environment

• Bachelor’s degree or equivalent experience
• 1-3 years’ experience in customer service, sales support or Operations/HR role

• Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year
• 17 annual company-wide holidays including a week long "summer break"
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents