Operations Associate

About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Operations Associate

This position will provide support within the Operations department across their various goals, initiatives, projects, and day to day functions. Key responsibilities will be assisting the development of scalable processes, ensuring adherence to operational standards, as well as helping enhance operational framework and documentation. The successful associate will have a strong sense of urgency and ownership to drive projects to completion and be successful in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholder's needs.

Location: Dallas, TX - onsite

Responsibilities and Duties

Operations: General

• Process documentation - document stakeholders, purpose, systems, data & procedural dependencies, inputs & outputs, and process flows
• Develop trackable metrics to measure operational performance
• Process monitoring - evaluate efficiency of existing processes and identify opportunities for enhancement
• Develop internal and external documents and guides.

Operations: Projects

• Primary point of contact (internal & external) for operational projects related to product development, new partnerships, or other ad hoc projects.
• Management and QA of all project deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables.
• Internal Coordination - coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.
• Create and manage process flows as well as internal and external documentation.

Operations: Reporting

• Project and Change Management: confirm all requirements are gathered, established processes are followed, workstreams are tracked, and deliverables are quality checked related to reporting set up and completion.
• Monitor and Support: monitor performance and accuracy of active integrations and reporting. Investigate issues, provide solutions, and ensure changes resolve existing issues.
• Maintain inventory of all integrations and reporting.
• Develop and maintain EDH reporting standards documentation and processes.

Benefits

• Bachelor's degree required
• 4-7 years of experience related to Data Operations
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• Proven working experience in project management
• Experience in data reporting, management, and processes
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Solid organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficient in MS Office suite - Excel proficiency strongly desired