Job Description
- Consistently and comprehensively communicate with key stakeholders to ensure the shared understanding of goals, deadlines and deliverables
- Assist in the set up, execution and maintenance of business operations activities and documentation
- Partner with internal stakeholders of Customer Support, Product, Compliance, Marketing, and Affiliate BD to ensure and build the operational processes that enable business growth in an efficient manner
- Onboard and transfer Affiliates
- Track Affiliates Performance & Activities and manage payment process of affiliates
- Design and implement ongoing growth and marketing activities to engage, acquire and retain user pools and trading volume
- Monitor daily trading operational activities and coordinate between internal and external parties to resolve issues
- Draft announcements, FAQs and other external-focused educational content for affiliated campaigns
- Leverage on user data and insights to contribute to the team’s growth & ops strategies
- Build datasets/dashboards and compile data reconciliation to identify gaps to grow the business, including weekly and monthly reporting
- Constant monitoring of data, communities, investigating issues and solving each problem
- Support affiliated users and help them to solve problems with the help of Customer Service
- Preparing regular Product Feedbacks from Affiliates and Affiliated User
- Solid relevant experience in crypto exchange with strong understanding of exchange operations and/or crypto trading business (order book, liquidity, trading rules reference data)
- Good understanding of fundamental affiliate customer acquisition KPIs and optimization methods to improve performance through data analysis and segmentation
- Comfortable with interpreting and analyzing large data sets to highlight key takeaways and actionable insights
- Strong internal and external stakeholder management skills
- Able to work in a fast paced and multi-tasking environment
- Able to work independently, but also collaboratively with teams across different business units and regions
- Fluent in English and local languages (both spoken and written)
- Immediate availability is preferred
- Competitive total compensation
- Training & Development Reimbursement
- PTO, and company paid holiday
- More that we love to tell you along the process!
Date Posted
06/13/2023
Views
7
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