Operations Associate, GoPartner Solutions

GoHealth Intro: As a leading health insurance marketplace, Go Health’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role:  The GoHealth Associate of GoPartner Solutions Operations will be responsible for assisting with and managing a wide variety of operational initiatives within GoHealth’s B2B area. Within the GoPartner Solutions team, Partner Operations is a critical component ensuring all partners are best positioned for growth and financial optimization. You understand what it takes to complete tasks efficiently, while collaborating cross functionally with other internal teams respectively. You are a hardworking, quick learner that’s ready to be an immediate contributor to a rapidly growing industry leader.

What you’ll do:

• Manage monthly GoPartner Solutions payment cycles, collaboration with finance team on billing requirements.
• Own key aspects of partnership onboarding and maintenance, including provisioning/commissioning of partner referral phone numbers, websites and reporting.
• Assist with key QA activities, including annual testing of carrier partner enrollment platforms and internal reporting enhancements.
• Collect necessary documentation from carrier partners, while working with internal tech development team to ensure proper implementation.
• Troubleshoot technical issues that arise across partnership portfolio, working with data analytics, tech development, and product management teams to resolve.
• Work closely with internal Strategic Account Managers to ensure partner success and growth.
• Identify and propose solutions to further automate and streamline team and partner reporting needs.
• Assume an active role in weekly team meetings and other broad discussions relating to partner operations.

What we’re looking for:

• Bachelor’s degree required
• 1-2+ years of work experience in business operations, account management, implementation, client success
• Strong communication skills and experience with working cross-functionally across various teams
• Desire for problem solving and identifying improvement in process oriented projects.
• Must be comfortable with pivoting quickly with changing requirements and priorities
• Proficiency in Microsoft Excel

Location: Chicago location preferred for a Hybrid model

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