Operations Associate II- Dividend and Bond Payments

Job Summary

Job Description

What is the opportunity?

As an Operations Associate II, you will be a dedicated resource for the Dividend and Bond Payments team. This team pays cash dividends on equities and UITs (Unit Investment Trusts) as well as interest and principal payments on bonds. The team also manages the Dividend Reinvestment Program (DRIP), removal of worthless securities, and the liquidation of fractional shares.

If you have exceptional attention to detail, enjoy analytical and fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

What will you do?

• Provide accurate processing support for standardized and manual processes.
• Accurately review, verify and/or record data into systems supporting department processes.
• Understand department procedures and required accountabilities.
• Liaise and provide customer service support on issues requiring research and problem resolution. Understand and utilize information from other Operation's departments, RBC Business Units, external customers or industry participants.
• Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate.
• Reduce risk by suggesting process changes or modifications as appropriate
• Perform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2+ year of job-related experience
• Ability to handle multiple priorities in a fast paced and deadline driven environment with high attention to detail and level of accuracy and able to maintain composure under pressure.
• Ability to work with sensitive, proprietary, and non-public information and maintain confidentiality
• Exceptional interpersonal, verbal and written communication skills, the ability to work both independently and with team members, and the ability to work effectively with all levels of staff and management.
• Proficient computer skills in Microsoft-based software products including Word, Excel, Outlook, and Access

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field
• 1+ year business, finance, customer service and/or accounting/bookkeeping experience
• Demonstrate strong analytical, mathematical, and exception-based processing skills.

What's in it for you?

We thrive on the challenge to be our best, use progressive thinking to keep growing, and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving mutual success.

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across the business

Job Skills

Active Learning, Adaptability, Analytical Thinking, Collaboration, Communication, Critical Thinking, Customer Service, Detail-Oriented, External Customers, Payment Handling, Process Improvements, Processing, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-11-30

Application Deadline:

2024-02-23

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.