Operations Associate III - Cost Basis

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Operations Associate III - Cost Basis

Job Description

What is the opportunity?

Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future!

The Cost Basis department is responsible for the maintenance of our clients' cost basis records. You will partner with Financial Advisors and Client Associates to address questions or solve problems related to the maintenance of our clients' cost basis records. In this fast-paced and deadline driven environment, you will be dedicated to quality work by providing superior customer service via phone and e-mail and delivering results by processing requests in a timely manner.

If you have great customer service skills, enjoy challenging work, and are looking for the next step in your career, we want to hear from you!

What will you do?

• Process requests from branch offices related to the gathering and maintaining of cost basis information pertaining to corporate actions, tax documents, and account balancing.
• Interpret details related to a corporate action and combine those details into the cost basis system.
• Responsible for maintaining a corporate action log of entries completed and still under investigation.
• Assist in monitoring and verifying that essential department functions are completed on a timely basis and within compliance and/or departmental guidelines.
• Edit, correct, maintain, and make additions or corrections to the TLE system as required by any assigned daily reports. Also, adjusts "held away" tax lots when necessary.
• Process the CBRS, the Manual Transfer Statements, and the Cost Basis Request Letter files.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 2 years of job-related experience.
• Effective problem identification, analytical, and resolution skills along with proficient computer skills in Windows-based software products. Effective exceptions based processing skills.
• Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail.
• Ability to handle multiple priorities in a fast-paced and deadline driven environment.

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field.
• 1+ year business, finance, customer service and/or accounting/bookkeeping experience.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition
• Leaders who support your development
• A dynamic, collaborative, and high-performing team
• Work-life integration
• Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement

WMUS

Job Summary

Address:

Minneapolis, Minnesota, United States of America

City:

USA-MN-MINNEAPOLIS

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-09-20

Application Deadline:

2023-10-16

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.