Operations Associate - New York

We are seeking a full-time Operations Associate for our New York office. This is a unique opportunity to join a rapidly growing luxury jewelry startup. The role offers significant growth potential, competitive salary plus stock options, and the joy of delivering stunning bespoke lab diamond jewelry to a sophisticated clientele. 

Ada Diamonds, based in San Francisco, is an online custom fine jeweler and the leading luxury retailer of lab diamonds. Our unique online Concierge model combines the ease, transparency, and flexibility of an online retailer with the high-touch, client-focused model of a private jeweler. 

Known for our incomparable customer service and quality, the Ada Diamonds team consists of driven, focused individuals that strive for excellence and love to deliver stunning jewelry to appreciative clients. We are searching for candidates with similar tenacity, grit, empathy, and appreciation for quality.

#li-onsite

As an Operations Associate, you will assist Ada’s entire sales and production cycle by:

• Performing intake, inspection, videoing, and/or photographing jewelry and diamonds
• Supporting our Inventory Manager by organizing and managing inventory
• Shipping loose diamonds & finished jewelry to clients
• Measuring and adding melee diamonds to inventory
• Managing shipments for fabrication orders, inter-office transfers, and diamond returns
• Running errands based on the needs of the team
• Supporting office and administrative needs

The ideal candidate:

• Exceptionally detail-oriented, hating to make mistakes or let down others
• Proud of the quality of her/his work, every single day
• Comfortable and not intimidated by working with millions of dollars of diamonds on a daily basis
• Able to work in a fast-paced, deadline-oriented environment
• Honest, personable, and someone of high integrity
• Able to handle multiple workflows and processes
• Operates with a sense of urgency and can improvise and think on his or her feet
• Works autonomously and proactively, managing his/her own pipeline 

Required Qualifications:

• New York City resident
• Some college or Bachelor’s Degree required
• At least 2 years of work experience in operations, sales support, or luxury goods
• Detail-oriented and able to manage multiple projects at once
• Excellent written and verbal communication skills
• Proficient with Gmail, Google Drive, and Microsoft Office products 
• Willingness to learn and quickly adapt to new technologies and workflows

Desired Qualifications:

• No jewelry background is required, but luxury or retail experience is preferred
• Basic photography experience
• Experience with database technologies such as Excel and Salesforce
• Experience with communication technologies such as Slack

Logistics & Compensation:

• Full-Time Role 
• Based out of Ada’s NY location in midtown Manhattan
• No travel required
• Monday - Friday 9:00 am - 6:00 pm with potential Saturday coverage (hours may change depending on workload)
• This role requires in-person, hands-on time with diamonds and jewelry and is not a work-from-home role 
• Competitive compensation and stock options 
• Fully covered health, vision, dental, and life insurance
• Paid vacation and paid sick days
• Paid maternity and paternity leave
• 401k
• Dress code is sophisticated business casual
• 55k - 70k annual salary