Operations Associate Sr. (ILFS Policy Change Team)

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

This position is for a Senior Operations Associate on the Special Processing/Policy Change team within Individual Operations.

Responsibilities will include but not limited to:

• Conducting research to resolve complex requests regarding issues involving life and annuity contracts, driving excellent customer service experiences by living out our Empowerment with Accountability (EWA) beliefs, serving as a subject matter expert (SME) to support new and existing products across multiple platforms, developing and maintaining procedures to develop cross-functional skills amongst the team, managing and prioritizing day-to-day operations to ensure that service standards are maintained, collaborating with peers and other business areas to leverage best practices (One America Way) and create efficiencies.

Job Requirements

Required Education and/or Certifications

• Highschool diploma

Recommended Education and/or Certifications

• A college degree preferred, but not required.

Required Work Experience

• 3+ years' experience in ILFS preferred, but not required.
• Proficiency with PC, strong problem-solving skills, as well as verbal/written communication.
• Ability to multi-task and cultivate strong working relationships with internal/external partners.
• Ability to identify issues and propose/execute solutions.
• Highly organized with strong attention to detail to prioritize multiples priorities to meet deadlines.
• Ability to work well in a fast-paced, dynamic environment with a high degree of accuracy.
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 04A

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.