Operations Associate (US Based Only)

Cater2.me was founded in 2010 with the goal of connecting inspired kitchens with the masses. Inspired by San Francisco's thriving farmers' markets and the abundance of passionate local chefs, we decided it was time to revamp catering by opening up access to this amazing wealth of local gourmet food. We've set out on a mission to connect companies with the local food scene, to give them a better, more wholesome sense of the small businesses around them. We enable these relationships through a mix of technology and committed customer service. No longer are you only able to read about the hottest chefs and food startups while at work – we're bringing them into your offices and homes.

Cater2me stands for curated quality and variety, trusted service, and dead-simple ordering. At Cater2me, Your Catering is Our Business!

POSITION OVERVIEW:

The Operations team is the engine that makes Cater2.me run. As an Operations Associate, you'll be responsible for ensuring unparalleled service to our clients. We're looking for self-motivated, quick-thinkers who will be able to execute several tasks flawlessly with confidence. We're the best in the business at customer service and expect each new member of the team to treat our clients like kings. You handle stressful inquiries with flare. You should be very comfortable on the phone and well-written over email. Most importantly, your time management is impeccable and you get things done.

Room for growth! Operations Associates support our account management team and interact regularly with our Vendor Team. Successful team members often transition into Account Manager or Vendor Relations roles.
The salary range for this role is $42,000-$45,000.

WHAT YOU'LL DO:

• Deliver industry-leading customer service
• Communicate clearly and efficiently with clients and vendors
• Solve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our orders
• Actively seek to improve daily operations processes and procedures
• Optimize the process of ensuring timely deliveries to clients
• Support Account Managers in day-to-day operations

WHAT YOU'LL BRING TO THE TEAM:

• Flawless communication, both verbal and written, under pressure
• Comfortable with database, web, and spreadsheet technology
• Exceptional ability to juggle and prioritize multiple tasks simultaneously
• Extreme attention to detail
• 4-year college degree preferred
• Previous experience using Zoho, Zendesk, or Helpscout in an operations/customer success role
• Startup experience is preferred

A Note to Candidates

Cater2.me is an Equal Opportunity Employer. We do not unlawfully discriminate in employment opportunities or practices on the basis of actual or perceived age, race, creed, color, national origin, sex, religion, physical or mental disability, medical condition, sexual orientation, gender, gender identity, gender expression, ancestry, marital status, veteran status or other military status, legal alien status or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination), or any other characteristic protected by federal, state, or local law.