Operations Business Specialist

Together we strive for everyone's opportunity towards a better financial future.

Together we stand up for and champion everyone's access to opportunity. We strive for better together. We advocate for everyone and not against anyone. Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision to be America's Retirement Company®.

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Job Description

Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The CDH Data Integration Specialist is responsible for the receipt, tracking, and processing of ongoing production files, as well as open enrollment files. This includes logging receipt of files, maintaining accurate reporting on status of files, processing and importing file data, and researching discrepancies. This role also entails communication with internal and external parties, and resolution of escalated issues.

Duties and Responsibilities

• Logging of received files and FTP notifications
• Tracking on completion of all assigned files
• Importing data into appropriate systems and resolving data discrepancies
• Training and development of new team members
• Documentation of feed applications and process
• Processing of in-house exception reports
• Working with external file contacts to resolve data discrepancies
• Responding to inquiries related to ongoing files from internal parties, clients, carriers and vendors
• Testing new client files to ensure proper specifications are met prior to production
• Mapping of client files in internal applications
• Ongoing monitoring of production files to proactively identify issues
• Weekly review of reporting and following up on Not Received, Not Complete, and Daily Logged files
• Database Maintenance and Accuracy: File Tracking Schedules, File Contacts, Processing Instructions
• Client/Vendor File Calls if applicable
• QC of completed files
• File Auditing as required or requested by your Manager
• Research and resolution of escalated issues
• Adherence to turn around times and quality standards
• Other tasks as requested by your Manager

Skills and Specifications

• Microsoft Outlook, Word, Excel
• Excel formatting, file conversion, formulas including vlookup, concat, "If" functions, a plus but not a requirement.
• Positive Attitude
• Strong organization skills
• Attention to detail while multi-tasking
• Efficient processing: speed balanced with accuracy
• Ability to work independently as well as be a team player
• Excellent communication and problem-solving skills

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Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee's request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities.

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