Operations Center Investigator

Primary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity, advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.

SHIFT

• 2ND SHIFT (2PM - 4pm Start Time)

• Assist stores, both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters

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• High School diploma or equivalent
  
• Assertive and persuasive
  
• Extreme multi tasker
  
• Attention to detail
  
• Quick decision maker
  

• Experience in shoplifting apprehensions, fraud investigations and retail store operations
  
• Working knowledge of Microsoft and Google applications
  
• Ability to analyze data and summarize results
  
• Prior retail loss Prevention experience
  

• Ability to work a flexible schedule to include nights and weekends as needed