Operations Central Station Event Analyst Sun-Th 3p-1130p

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GENERAL FUNCTION:

Responsibilities for the BSOC Central Station Event Analyst include responding to all Business Security Operations Center communication requests and alarm signals appropriately and executing life safety processes and procedures in a central station environment under supervision.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc.Respond to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.
• Make outgoing phone calls and dispatch proper authorities.
• Operate all BSOC equipment and peripheral equipment under supervision.
• Interact with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.
• Perform other duties as assigned, including specialized projects.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent, college degree preferred.
• Experience with 911 Dispatching or other Emergency Communications strongly preferred.
• Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire.
• Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision.
• Self motivated problem solver with demonstrated analytical skill set.
• Good organizational, multi tasking, and time management skills.
• Ability to work in a team environment.
• Demonstrated verbal and written communication skills, 30 wpm.
• Successful completion of 4 week on the job training.
• Experience with Microsoft Office Suite.

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WORKING CONDITIONS:

• General office environment in a Central Station setting.
• Extended viewing of computer monitors/screens.
• Minimal domestic and international travel will be required

Operations Central Station Event Analyst Sun-Th 3p-1130p

LOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.