Operations Continuous Improvement Coordinator

Description

Position Summary:

Supporting & under the guidance of the Director of Continuous Improvement in Operations, the role of the OCI (Ops Continuous Improvement) Coordinator involves the follow duties and responsibilities:

• Organize and prepare for meetings including creating agendas, gathering documents, and preparation/ coordination for meetings (notes and presentation preparation).

• Generate, update, and proof-read Standard Operating Procedures (SOPs), process maps/flowcharts and assess clarity.

• Performs data hygiene on data collected from Ops and internal parties and provides guidance to users that repeat incorrect entries.

• Partner with operations team to collect observations, ideas, and solutions for improvement projects.

• Prepare reports for the Operations team consolidating of data from cross-functional business units such as Safety, Food Safety and Loss Prevention.

• Maintains OneDrive/SharePoint PDF Library for the OCI Department.

• Support in the design, maintenance, and implementation of clear operational guides, templates, and forms to ensure consistency across the operations.

• Support with onboarding new employees to OCI methodologies and processes.

• Administration of Microsoft Teams for Operations including but not limited to, adding/removing users and following up on cross-channel activities.

• Actively participates in the planning and execution of Ops events, employee recognition, in-house professional development, and training sessions.

Technology Skills:

• Calendar and scheduling software - Microsoft Outlook

• Systems- Microsoft Teams (App navigation, Add/Manage Users, Create Channels, Set Team & Channel Options, Add Content Using Apps, etc.)

• Electronic mail software - Microsoft Exchange; Microsoft Outlook

• Office suite software - Microsoft Office, PowerPoint, Word, Google Suite, Microsoft List, Microsoft Planner

• Video conferencing software - Microsoft Teams, Zoom

Work Activities:

• Ability to work in climate-controlled Warehouse environment.

• Ability to work extended hours as needed.

• Occasional travel as needed.

Desired Experience:

• Bachelor's degree and/or relevant certifications or equivalent working experience.

• Knowledge of the structure and content of the English (required) and Spanish (preferred) languages including the meaning and spelling of words, rules of composition, and grammar.

• Ability to handle proprietary information and manage sensitive information using a high degree of confidentiality.

• Microsoft Excel, PowerPoint, Teams, Outlook intermediate-level experience required. Additional experience with Microsoft Lists and Forms preferred.

• Proven work experience in process improvement and/or Operations Coordinator role (or similar role).

• Excellent time management skills, prioritization, and multitasking abilities.

• Excellent interpersonal skills to build strong relationships with peers and stakeholders.

• Effective communication skills, including written, verbal, and active listening.