Operations Continuous Improvement Senior Manager

Description

Position Summary:

Supporting & under the guidance of the Director of Continuous Improvement in Operations, the role of the Operations Continuous Improvement (OCI) Senior Manager involves the follow duties and responsibilities:

• Collaborate with the Director to develop and execute a plan to deploy training, communications, and awareness programs to incrementally improve and provide process consistency throughout the network.

• This role takes the lead on more complex process improvement initiatives to deliver creative problem solving and critical thinking to develop an optimal solution.

o Identify, prioritize, analyze, recommend, communicate, execute, manage the change, and evaluate and report on the ROI for the more complex process improvements across Ops functions.

o Conduct in-depth process analysis, including process mapping, data analysis, and root cause identification, to identify inefficiencies and develop targeted improvement initiatives.

o Create project proposals and project evaluations.

• Apply Agile Project Management for OCI Initiatives across branch network.

• Manage project teams in the development and execution of process improvement plans, applying methodologies such as Lean Six Sigma, Kaizen, Agile, or other relevant frameworks.

• Collaborate effectively with groups company-wide, including Engineering, Warehouse Operations, Supply Chain, Sales, Merchandising, & Logistics.

• Evaluate, Maintain, Improve Microsoft Teams, Power Automate and Microsoft Lists Infrastructure for OCI

• Seek out, collect, refine business requirements and vet potential change initiatives.

• Direct liaison between Operations and IT Product Managers & Leaders for network-wide change initiatives.

• Thought partner with the Director to implement a comprehensive continuous improvement programs/trainings tailored to the specific needs of the Operations area with a focus on delivering continuity across the network.

• Support in the design, maintenance, and implementation of clear operational guides, templates, and forms to ensure consistency across the operations.

• Acts as a role model for Business Process Analyst.

Technology Skills:

• Calendar and scheduling software - Microsoft Outlook

• Systems- Microsoft Teams (App navigation, Add/Manage Users, Create Channels, Set Team & Channel Options, Add Content Using Apps, etc.)

• Electronic mail software - Microsoft Exchange; Microsoft Outlook

• Office suite software - Microsoft Office, PowerPoint, Word, Google Suite, Microsoft List, Microsoft Planner, Microsoft Project, SharePoint, Power Automate

• Video conferencing software - Microsoft Teams, Zoom

Work Activities:

• Ability to work in climate-controlled Warehouse environment.

• Ability to work extended hours as needed.

• Occasional travel as needed.

Desired Experience:

• Bachelor's degree and/or relevant certifications or equivalent working experience.

• 5+ years proven track record in managing cross departmental projects in an Ops environment.

• The ideal candidate will have an affinity to operations with continuous improvement and operational leadership background in distribution, fulfillment and/or distribution environment.

• Microsoft Excel, PowerPoint, Teams, Outlook, Microsoft Lists, Power Automate, SharePoint, Microsoft Forms - Intermediate to Advanced Level required.

• Ability to influence change, deal with ambiguity and drive best practices.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and gramma required.

• Ability to handle proprietary information and manage sensitive information using a high degree of confidentiality.

• Proven work experience in process improvement and/or Operations Coordinator role (or similar role).

• Excellent time management skills, prioritization, and multitasking abilities.

• Excellent interpersonal skills to build strong relationships with peers and stakeholders.

• Effective communication skills, including but not limited to, written, verbal and active listening.