Operations Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Operations Coordinator:

Pluss Software, LLC is actively seeking a candidate to join the operations team. As an Operations Coordinator, you will be working as the customer’s primary point of contact during the onboarding process as well as the liaison between customer requests and solutions. This is a customer service position in a fast-paced environment so it’s critical to have the ability to prioritize tasks, adapt to changes, meet strict deadlines, and work independently on projects from conception to completion. In addition, you will be interacting with customers nationwide so exceptional communication and documentation skills are required.

Primary Responsibilities:

• Schedules and coordinates training and tech support calls and handles special assignments from management.

• Manage inbound and outbound calls in a timely manner and directs callers to appropriate staff.

• Establish rapport with the customer.

• Responds to inquiries and maintains positive relationships with customers and personnel.

• Coordinating schedules between our customers and staff

• Documentation of the customers calls in a comprehensible manner that captures all necessary information for follow-up service.

Skill and Knowledge Qualifications:

• Proper phone etiquette

• Knowledge of relevant software computer applications and equipment

• Knowledge of customer service principles and practices

• Proficient in G Suites and Microsoft Suites

• Past administrative experience

• Past scheduling experience

• Ability to effectively manage and prioritize multiple tasks and work under competing priorities

• Data entry skills

• High school diploma or GED

The ideal candidate for the Operations Coordinator position will be detail, team, and customer service oriented. If you’re a fit for what we’re looking for, we can’t wait to meet you!

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.