Operations Coordinator

About EverCharge

EverCharge is a leading provider of electric vehicle (EV) charging devices and management systems and provides hardware and software EV charging solutions for fleets, multi-unit, and single-family homes. Our turnkey offerings are designed to utilize existing infrastructure to scale EV charging at the lowest cost. EverCharge’s load-balancing SmartPower technology maximizes the number of electric vehicles that can charge at once and eliminates barriers, such as data connectivity. 

Founded in 2013 and headquartered in Palo Alto, CA, EverCharge operates a factory in Hayward, CA, which supplies EVSEs for its customers across North America.

Our Operation Coordinator: 

Will have strong interpersonal and communication skills with the ability to understand and communicate issues concisely. 

Responsibilities:

• Receives incoming quote requests from internal, cross-functional teams and with residents/property managers;
• Partners with existing third-party electricians and internal installation team to schedule timely site visits and obtain installation quotes.
• Assists PMs in the sourcing of new electricians in new markets, as directed.
• Coordinates with Sales Engineer(s) to approve third-party quotes.
• Enters into NetSuite detailed and accurate quote information, where the scope of work is clearly defined to ensure the sales team is provided with as much information as possible.
• Assists with obtaining business licenses and permitting.
• Collects relevant information in the pre-sales phase and timeline to ensure optimum preparedness for PM’s next step in the project process.
• Engages in continuous communications with PM and assigned sales team member(s) via communication activities, including but not limited to
• Schedules and facilitates pre-sales project kick-off meetings with sales and project managers to communicate and define post-sales project details.
• Assists PM’s in post-sales activities upon request.

Qualifications: 

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 5+ years experience in a direct customer service/support role.
• Vendor management/relationship experience.
• Experience providing administrative support.
• General understanding of the project management process.
• Exceptional time management skills; responsible and capable of meeting tight deadlines. 
• Highly organized; Ability to manage multiple projects simultaneously. 
• Ability to quickly establish rapport and build positive relationships.
• Exceptional attention to detail.
• Excellent communicator, both written and spoken; impeccable follow-through. 
• Ability to work effectively independently and as a part of a team.
• Ability to thrive in a fast-paced, evolving environment.

Job Title and Compensation:

• The base salary range for this position is between $60,000 and $120,000, based on full-time employment. 
• Actual salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and work location.
• Our open positions are based on job competencies that are specific to each role. If you are offered a position, the job title may be different from what is advertised to align with the role's competencies and your specific background, experience, and interview results.