Operations Coordinator

POSITION SUMMARY 

The Operations Coordinator performs basic-to-intermediate level operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, executing non-standardized activities related to carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles 

• Monitors task boards and assigned email accounts to respond to customer and carrier requests 

• Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures 

• Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary 

• Validates and ensures the accuracy of load data in systems according to CHR and customer standards 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• High School diploma or GED  

• Minimum 1 year of experience as an Associate Operations Coordinator  

• Ability to work evenings and/or weekends (select roles only) 

• For external postings only: Minimum two years’ call center customer service or transportation/logistics experience.  

Preferred: 

• Bachelor’s degree from an accredited college or university 

• Proficient in Microsoft Office Suite of programs 

• Previous customer service experience in a call center or similar environment  

• Demonstrated communication, prioritization, and time management skills  

• Prior work experience that required attention to detail and accuracy 

• Values a diverse and inclusive work environment