Operations Coordinator - Pay

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are looking for an Operations Coordinator to be responsible for overall engagement with the banks we work with and identifying obstacles that may affect the success of implementing our Fintech solution: Foodics Pay, easily and smoothly for our customers. In this role, you are expected to be present on the premises of our partner banks and handle the terminal management system (TMS) and merchant profiling/registration and updates; at the same time, you will act as the single point of contact for all POS vendors and partners to control and monitor their performance and support to our existing customer, to accomplish installation and maintenance requests within SLA.

What Will You Do❓

• Be available daily in the banks and handle the assigned customer resignations using relevant systems - you will be trained in that.
• Develop strong relationships with key stakeholders within the bank and within the internal operations team
• Responsible for all the activities related to the terminal management system (TMS) and merchant profiling
• Ensure the data integrity and resolve issues related to TMS.
• Constant communication, daily follow-ups on customer installation and maintenance requests, and pullout activities with the vendor and Support team.
• Ensure the daily tickets are solved within the agreed SLA.
• Process amendments or changes to the existing merchant credentials
• Prompt response to emails and establish proper follow-up with stakeholders
• Daily Maintenance/Installation report – Data accuracy and frequency are maintained per the bank agreement.

What Are We Looking For❓

• Good knowledge of banking operations, specifically of TMS (Terminal Management System – SAMA)
• Good knowledge of SAMA regulations, SLA, and MADA branding rules related to POS business.
• 1 to 3 years’ experience as a Bank Coordinator
• Good skills in Excel and other Microsoft tools
• Great attention to detail and accuracy
• Solid time-management skills & should be focused on automation and workflow improvements.
• Good command of English and Arabic is a must.
• Must be flexible to work in a fast-paced and evolving environment
• Important note: This role is open to fresh graduates with great attention to detail, good networking skills, and a willingness to acquire relevant SAMA and Banking processes.

What We Offer You❗

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• Devaluation Protection Mechanism: Aiming to maintain fair compensation for all, Foodics has a one of a kind Devaluation Protection Mechanism for colleagues in Egypt, where we study devaluation on quarterly basis, and upgrade the cost of living allowance value, hence, constantly maintain value for money despite currency value fluctuation!