Operations Customer Support Specialist- Hybrid

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Operations Customer Support Specialist (Operations Solutions Specialist) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you:

• Demonstrate superior organizational skills, the ability to handle multiple tasks and priorities, and meet deadlines.
• Someone who has demonstrated ability to display sound decision making and problem solving skills

As the Operations Customer Support Specialist (Operations Solutions Specialist) will be accountable and responsible for providing indirect client support through case management. This role will also support our client success specialist to ensure the Telematics solutions is delivered to meet or exceed client expectations. The key focus will be to provide case resolution in a timely manner on all received cases in the operations solution queue, and ensure updates made in a client's web portal are done in a timely and accurate way.

A Day in the Life

• Develop and maintain subject matter expertise of all Telematics vendor products, departmental systems, and industry knowledge to provide ongoing support to internal and external clients.
• Utilize Standard operating procedures to perform key tasks including activation, registration, new user/group/rule/vehicle label updates and additions, etc.
• Action report needs that are client specific or across clients to update information either in partner or Element systems.
• Gather data and prepare client deliverables, documents and reports.
• Assist with updates to billing and answer questions from billing team on outstanding charges.
• Support the Client Success Specialists who own key client relationships to provide support for escalations or questions on cases.
• Manage and resolve all Service Cloud cases assigned within expected time commitments and with the quality expected from clients.
• Communicate timely and effectively with all internal clients and external vendors.
• Contribute to the ongoing creation and improvement of Telematics Operations and Client documentation, processes, and procedures.

Requirements

• High school diploma or equivalent required. Associate degree in business, BSBA preferred
• 3-5 years operations case or process management support, for internal and/or external clients
• Client account management experience preferred.
• Experience with database tools preferred.
• Project management certifications or comparable preferred
• Operations automation work preferred.
• Telematics or fleet experience preferred

#LI-Hybrid

#LI-KT1

What's in it for You• A culture of innovation, empowerment, decision-making, and accountability• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.