Operations Data Analyst

The Operations team partners closely with ResMed's five business leaders to understand their needs then providing a variety of products and services to help them meet those needs including Customer and Technical Services, Global Quality Assurance and Regulatory Affairs, Supply Chain, manufacturing, logistics and distribution. Focused on enabling new product introduction and operating excellence, our team strives to improve time to market for new products and services, improve efficiencies in our cross-functional processes, and improve our supply chain through digitization and automation to increase value add to our customers.

At ResMed, we work hard to deliver great benefits designed around what's important to you. ResMed offers competitive wages and supports personal development. We offer $5,250 tuition reimbursement every year with no lifetime cap! Enjoy 14 paid holidays and a generous paid time off program where you can work your way up to 6 weeks per year. Our team members are also eligible for paid parental leave, medical, dental, vision, and disability benefits, the ability to participate in our Employee Stock Purchase Plan, and a generous 401K match.

The values of belonging and inclusion are what drive ResMed's practice and people globally. By joining us, you will be part of a large community that values all differences and you will have the chance to participate in any inclusion-building programs available. If you would like to learn more about our culture, click here https://careers.resmed.com/we-are-resmed/belonging-inclusion-and-diversity/.

Let's talk about the team and you:

The role requires the ability to work with large, complex sets of data across functional boundaries, and communicate effectively with technical and non-technical team members, aimed at improving business performance.

This analyst will work directly with the Operations Data Analytics Manager and the rest of the commercial operations team. Success in this role will also require collaboration with team members from other business units and functions.

Let's talk about Responsibilities:

• Analyze large datasets to generate insights through reporting and data visualization that drive critical business outcomes.
• Use analytical approaches to identify trends that will ultimately help the business increase revenue and minimize costs.
• Play a pivotal role in making our service and delivery strategy a competitive advantage.

The Ideal Candidate is Someone Who Can:

• Interpret data results using analytical skills and/or statistical methods to identify risks, areas for improvement and opportunities within the business
• Create and maintain interactive data analytics dashboards (using Tableau or PowerBI) to measure and improve operations performance
• Collaborate with cross-functional team members to understand business problems, collect and analyze data, and interpret the findings from these analyses
• Utilize mechanisms for exploring structured, semi-structured, and unstructured data
• Not only use analytical approaches to solve problems, but also possesses strong business acumen to understand the operational impacts to the larger goals of the business
• Align and deliver on best practices for optimal data collection, documentation, and standardization
• Assess data quality and support data integrity initiatives
• Collaborate with domain experts to analyze trends and identify root causes
• Develop meaningful graphs, reports, and presentations of key data insights and share with business leaders within the organization
• Be a resource for various business groups, assisting with on-going and ad-hoc requests for information and insights

Let's talk about Qualifications and Experience:

• Problem Solving: Critical, analytical, and methodical. Able to work with complexity and ambiguity to find creative solutions to problems.
• Organization: Able to juggle multiple projects at once in a fast-paced environment, while still meeting deadlines.

• Detail-Oriented: Excellent attention to detail, efficiently troubleshooting inaccuracies in data sets and reports.
• Communication: Excellent written and verbal communication, with effective interpersonal and presentation skills.
• Collaboration: Strong interpersonal effectiveness to build good relationships with team members across different business units and levels.
• Business Acumen: Big-picture focused. Understand the importance of strategic-thinking, and drive clear and measurable results that improve customer experience or profitability.
• Curiosity & Creativity: Last but not least, this candidate will have a knack for creativity and trying new things. This is somebody that is not afraid to think big, share their ideas, and bring new perspectives into the business.

Required:

• Bachelor's degree in Computer Science, Data Science, Engineering, Statistics, Business Analytics, or related field
• 2+ years working in analytics role, or equivalent experience
• Working knowledge of SQL and how to query databases
• Experience using Tableau and/or PowerBI to visualize complex datasets
• A strong understanding of data mining techniques
• Excellent written and verbal communication skills
• Ability to present complex ideas and analytical findings to key stakeholders (including executive level)
• Process oriented with great documentation skills
• Advanced Excel and Microsoft Office skills

Preferred:

• Master's Degree in Data Science, Data Analytics, or Engineering field
• Experience developing interactive dashboards using Tableau or another visualization software
• Python and/or R experience
• Familiarity with continuous improvement methodologies
• Technical presentations in a real-life business setting or equivalent coursework
• Supply Chain or Operations experience
• Knowledge of machine learning modelling and how to apply these models

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Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!