Operations Director

The Opportunity (This is an on-site position) 

The Operations Director will oversee the preparation of Commercial Real Estate proposals to existing and future customers as well as any supporting marketing materials with ultimate accountability for its accuracy, presentation quality, and its on-time delivery.

• Responsible for the valuation of properties for Proposals and Offering Memoranda by performing the following tasks:
  • Responsible for managing the inner workings of the team’s operations
  • Manages the BOV process utilizing the team and outside resources, including marketing and research
  • Assists in OM creation with the point Associate Director for that deal
  • Assists in managing Analysts and Interns
  • Monitors and manages workflow

• Utilizes local and remote resources to accomplish requests for proposal and presentation in the following capacities:
  • Coordinates due date with current book of business
  • Intakes Project Numbers and other supportive property data
  • Develops and assembles proposal
  • Delivery of professional looking RFPs on time
  • Coordinates presentations for “pitch”
  • Builds, refines and maintains financial models
  • Coordinates successful closing activities of all listings
  • Supports various marketing initiatives through brainstorming with the team regarding new marketing ideas and concepts; analyzing competition for fresh ideas; coordinates Marketing/PR Materials with internal and external groups for best practices; coordinates with Marketing Services to generate OM books/Website for A properties or marketing for B/C properties
  • Works with research to keep necessary information up-to-date and performs write-ups for other industry publications/requests

• Interacts with client and Investment Advisor through sales cycle:
  • Fielding financial, market and physical asset inquiries while highlighting the positives and mitigating the negatives (selling the numbers
  • Develops pitches/BOVs for new business; travels to and delivers pitches With Investment Advisors focusing on financial aspects/qualities of valuations
  • Conducts property tours as a backup to the Seniors Investment Advisors (Real Estate License required)
  • Screens, disseminates and translates incoming internal referrals
  • Works with Transaction Manager to guide GPO and MARC for specific content and layout of BOVs and Oms
  • Initially helps build template models for senior housing, coordinating with Mortgage Banking allowing for seamless roundtrips
• Directly supervises non-supervisory employee(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Other duties as assigned.

What you will need to be successful

• Excellent communication and customer service skills required
• Ability to build strong working relations with customers and fellow workers alike
• Relies on relevant experience and judgment to plan and accomplish goals
• A certain degree of creativity and latitude is required
• Strong organizational ability, attention to detail and ability to multi-task
• High proficiency in MS Office, especially Excel, Word, PPT and InDesign
• Bachelor’s degree or equivalent
• Seven to ten years prior experience in a similar position

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