Operations Engineer II

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is searching for an Operations Engineer II to join our team! We are seeking a skilled Engineer II to manage and perform proactive maintenance on network elements for voice, video, and data networks. In this role, you will develop plans to augment capacity relief as needed and conduct engineering work, including applied research, development, and design of new projects. This includes the design, fabrication, modification, and evaluation of both physical and logical equipment and devices.

As a Operations Engineer II, your responsibilities will include: 

• Managing and executing proactive maintenance tasks on network elements for voice, video, and data
• Developing and implementing plans for capacity augmentation as necessary
• Performing engineering and applied research to design and evaluate new projects
• Troubleshooting and resolving issues across IP, ATM, Ethernet, and TCP/IP networks, focusing on OSI Layers 1-3
• Configuring network equipment using CLI/TL1 commands and GUIs
• Analyzing and isolating problems at both the physical and logical layers
• Maintaining a thorough understanding of circuit and packet switching, the OSI reference model, frame relay, and ATM switching
• Communicating effectively with customers and team members to ensure a high level of service
• Working independently with minimal supervision while demonstrating flexibility and resourcefulness in challenging situations

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Computer Science or a related technical field, or equivalent work experience in data network operations, data communications networking, systems programming, or related fields demonstrating a broad understanding of information systems functions
• Relevant telecommunications experience, particularly with HSI, data, and IPTV network elements
• Strong project management skills
• Proficiency in troubleshooting network issues
• Solid understanding of Ethernet switches, routers, and their connectivity
• Excellent logical and analytical troubleshooting skills
• Strong oral and written communication skills
• Proficiency in Microsoft Office Suite
• Good organizational skills and the ability to adapt to changing situations

BONUS POINTS FOR:

• Experience with vendor equipment such as ALU, Cisco, Juniper, Fujitsu, Calix, Adtran, Tellabs, or Ciena platforms
• Knowledge of routing protocols including ISIS, OSPF, and BGP

#LI-RM1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice