Operations Escrow Officer-Arlington, TX

Role Description  

duties include:  

• Communicate, timely, professionally and courteously with our borrower and lender customers 

• Establish and maintain effective working relationships with a variety of lenders 

• Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower 

• Communicate with borrower or lender to resolve curative issues as needed 

• Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted 

• Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more  

• Perform pre-close quality review of all title and escrow documents 

• Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates) 

• Review and understand lender instructions in their entirety 

• Complete closings in a timely and high-quality manner  

• Prepare files for final policy generation, recording, and settlement statement 

• Confirm vesting during balancing  

• Ensure all invoices are obtained and funds collected prior to close 

• Balance a closing disclosure  

• Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal) 

• Verify signing details and accuracy of signed loan documents 

• Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds 

• Adhere to established quality and compliance standards 

• Effectively manage and resolve escalations 

Job Requirements  

• 10+ years of title & escrow experience with demonstrated success.  

• Proven customer service experience  

• Review and understand title search  

• Possess ability to understand advanced title and curative items 

• Ability to speak comfortably with Executive Level associates from Lender Partners 

• Have a driven, positive attitude and ability to work as a team player  

• Solution Driven 

• Recognize and mitigate potential risk to organization  

• Must understand title search/commitment content and requirements to clear for closing 

• Excellent phone, email, face-to-face and remote communication skills with the  

• Ability to handle heavy call volume effectively 

• The ability to operate in a strategic and forward-thinking manner 

• The ability to multitask, focus as required and to be proactive  

• Ability to thrive in a fast-paced, metrics-driven work environment  

• Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents  

• Open minded to process changes, continuous system updates and enhancements  

• Proficient in using various computer programs and ability to navigate educational company provided resources  

• Diverse Lender experience required  

• Effective time management 

• Must be local to Arlington, TX and willing to work in office on a hybrid schedule 

• Resware experience a plus!