Operations Lead

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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About Infrastructure Services:

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: Operations Lead

Location: Fort Mills, SC

Travel: 25%

Job Description:

The OL is accountable for delivering the run services towards a client or a specific set of clients

Primary Duties -

Delivering run services according to SLA

Achievement cost & efficiency savings

Responsibilities - • Responsible and Accountable for delivering the RUN services to a client or group of clients. • Manages operational delivery in accordance to the SLA and in line with budget for given contract • Provides pro-actively feedback on delivery issues and brings up (where applicable) to the SDM and/or Service Line Management • Pro-actively works on service improvement initiatives and Service Improvement Plans to improve service quality and implement cost reductions. • Pro-actively manages the day-to-day delivery relationship with the clients' operational representatives. • Is accountable for Transition to RUN sign off • Is accountable for 3rdparty management on the SLA • Responsible for identification of operational cost and efficiency savings • Supports SDM in promoting new service propositions to improve or extend the services to client • Has overall responsibility for quantifying the actual and forecasted costs for delivery by Operations. • Ensures that cost control for run activities is maintained for their account(s), achieving any cost reduction targets that may exist for the account • Maintains a supply plan in line with known or predicted demand changes from the Service Delivery Manager • Monitors effectiveness of developed and agreed processes, as well as performance indicators and statistics as part of service level management. • Ensures adherence to company and client-defined standards and change control procedures making sure adequate controls are in place to detect adverse trends. • Ensure timely delivery and accuracy of regular (monthly) management reports and attends review meetings (as applicable); • The OL has a firm working relation with the SDM who is accountable for the overall contractual compliance of all services and projects