Operations Lead Analyst, Client Benefit Administration - Express Scripts - Remote

POSITION SUMMARY

The Operations Lead Analyst will provide operational Subject Matter Expertise (SME) to Implementation Managers (IPM's) for benefit configuration activities and programs.

Work directly with our client as needed and gather requirements for support of benefit set ups. Track all benefit configuration activities for the client via various databases and/or reporting mechanisms.

Primary Functions

• Coordinate the development of benefit configuration requirements documents with IPM's and Plan Mangers if needed.
• Develop and/or maintain metrics or reporting on various Benefit Operations, Client Services related activities.
• Manage competing resources for benefit/plan change/installation requests.
• Develop strategic relationships/matrix with Benefit Operations and other Express Scripts leaders.
• Meet or beat objectives as it relates to the Benefit Operations responsibilities on interdisciplinary projects.
• Support/Perform QC and/or testing of benefit plan set up and/or changes
• Responsible for understanding the deliverables of a new client contract from a benefit perspective.
• Participate in Implementation Installation meetings
• Responsible for the successful implementation of new client programs, complete understanding of Express Script's product portfolio
• Identify and document client requirements and complete clinical portion of installation project plans
• Escalates any post installation issues and risks as necessary
• Escalates any Installation or clinical program related risks to Senior Managers
• Participate in weekly client review forums
• Coordinate Benefit Installation Activity with internal functional areas
• Manage Benefit Post Installation Issues

Key Qualifications

• High school diploma or GED required. Bachelor's degree preferred
• 3 years relevant operations, implementation, project management, client services or related experience
• Excellent verbal and written communication skills required.
• Must have strong commitment to clinical services and company goals.
• Ability to work with cross functional committees or workgroups.
• Able to manage multiple tasks and prioritization; able to function under stressful situations.
• Clinical expertise and understanding of clinical arena/issues across all points of pharmaceutical care.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 61,200 - 102,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.