Operations Lead Analyst- Remote

Job Summary:

This position will be an integral part of the Business Operations team within the Government Business segment.

The selected candidate will support the existing business operations unit. This role will assist with the management and oversight of legally mandated customer communications as part of the Affordable Care Act. This position will interact with members of operations, legal, compliance, IT, business intelligence, marketing, project management, product strategy, and third party vendors. This position will report to the Operations Manager.

Core Responsibilities:

• Facilitate meetings for operations, legal, compliance, IT, business intelligence, marketing, project managers, product strategy, and third party vendors
• Act as a business operations point of contact for the overall Cigna Plan Notices process
• Work to help create, test, validate, and report on all Cigna Plan Notices activities
• Be able to meet critical legal and compliance deadlines related to the government business segment
• Support the Operations Manager as needed
• Assist with the overall operational management of the Renewals process where needed
• Assess opportunities to improve the relationship with third party vendors and their performance
• Measures results and performs analysis on the vendors to ensure they hit their SLA's and KPI's. Review trend analysis in order to drive year over year improvement. Develops, produces, and communicates those opportunities both internally and with the vendor
• Has a keen eye for process improvement and comes to the table with ideas on how to continually make our organization stronger
• Assess opportunities to improve our internal processes related to Cigna Plan Notices and Renewals

Minimum Qualifications:

• Bachelor's degree or equivalent experience
• 2-3 years of Medicare Advantage or ACA exchange experience required
• Marketing experience highly desired
• Capacity to analyze complex situations, identify solutions, and resolve issues
• Demonstrated ability to multi-task and drive results
• Results oriented with a high attention to detail
• Strong organizational and analytical skills
• Strong written and communication skills
• Prior Messagepoint or SmartComm experience preferred
• Domestic travel required as needed
• Flexibility to attend early/late meetings as needed if working outside the EST time zone

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 58,100 - 96,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.