Operations Lead Analyst - Work at Home - Express Scripts

Position Summary

The Operations Lead Analyst drives the completion of operational tasks and provides support for client benefit requests. Responsibilities include training, handling daily request tracking, researching client benefit related items, running reports, provide documentation related to completion of assigns tasks and identify operational or productivity enhancements. Also, assists with more complex configurations, validations or projects as needed. Tracks and reports progress to team to ensure deadlines are met. Provides consultative support to internal and external clients by researching and assisting with resolution of benefit design and claims issues. Responsible for ongoing client support and consistent service driving towards client focused outcomes.

Essential Functions

• Interactive virtual client facing role.
• Reviews and provides feedback of client intent.
• Handle daily request tracking, reporting requests, and general inquiries.
• Resolves issues when possible and escalates as needed.
• Manages assignments within committed targeted completion dates and performance guarantees.
• Provides on-the-job training to less experienced team members to improve their understanding and skills.
• Provides consultative support to internal and external clients by researching and assisting with resolution of benefit related issues.
• Plans and controls projects and assignments while potentially working collaboratively with team members across the organization.
• Adheres and helps execute change to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs.
• Provides support to internal and external clients by researching and assisting with resolution of benefit related issues
• Resolves differences in client requirements and manages all requests to ensure high quality results are consistently met
• Manages operations to ensure SLAs, PGs and agreed upon TATs and commitments are met
• Responsive to client/CST questions, concerns, and needs (including client facing)
• Displays business acumen to build trust with client and CST
• Completes Special Projects as assigned
• Primary contacts and audience is internal to the department or cross functional peers
• Takes directions or intent and owns actions directly associated with those tasks with limited understanding to indirect impact.
• Willingly accepts departmental change

Qualifications

• Bachelor degree preferred
• 1-3 years of experience preferred
• Strong PC skills including Microsoft Office products, e-mail and the Internet
• Excellent verbal and written communication and presentation skills highly desirable
• Strong attention to detail; problem solving and analytical skills preferred
• Knowledge of the health care and PBM industry and its products and services desired

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 58,100 - 96,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.