Operations Lead (In-Car), Media

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To create the best ride for all, we start with our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft Media is an emerging line of business within Lyft focused on building the world's largest transportation advertising network. We build products that allow brands to engage with our unique audience throughout their transportation journeys. Our assets include out-of-home (OOH) media units such as rooftop screens and bikeshare ad panels, while our digital assets include in-car screens and in-app ad products. You can read more about Lyft Media on our blog here.

As an Operations Associate for Lyft Media’s in-car (tablet) product – you will manage product operations, nationwide scaling and solve fleet health challenges for the in-car (tablet) advertising network.

This role will be located in SF HQ.

• Support major strategic initiatives to help scale and operationalize our nationwide tablet fleet and also tactically own foundational operational processes
• You will be responsible for hitting Key Results / KPIs alongside cross functional teams such as data-science, product, and engineering
• You will help define the launch strategy for new markets to identify core user groups to target and the best implementation based approach
• You will help us maintain our existing fleet by diagnosing issues across our nationwide fleet and creating process to help resolve and triage
• Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership
• Clearly and frequently communicate progress & plans across the broader Lyft Media organization

• The ideal candidate for this role should be a self-starter with an entrepreneurial mindset and is able to drive workstreams, create initiatives from scratch, and own execution while working with cross-functional teams to achieve broader alignment.
• 3+ years of operations work in a high growth startup, technology company, or traditional manufacturing environment 
• Proficient in Google Sheets / Microsoft Excel
• Experience with MODE or Tableau (dashboarding) preferred
• Experience building processes from scratch & implementing them to solve business problems
• Bias to action/ willingness to roll up your sleeves and fix problems in a hands-on manner

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Starting in September 2023, this role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected range of pay for this position in the US is $94,500 - $105,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.