Operations Lead- Last Mile

Job Summary:

As an Operations Lead of Last Mile Home Delivery, you will be the point of contact for independent contractors, retail clients and end user members. As an Operations Lead you will be responsible for assisting with the daily completion of all operations and meeting the goals established by the retail customer.

Essential Functions:

• Must have strong interpersonal skills
• Strong critical thinking skills
• Proficient problem solving skills
• Monitor the daily staging of route product and warehouse associates
• Develop relationships with general managers and retail client team members to assist with member needs and team issues
• Ability to conduct phone calls professionally and efficiently
• Ensure routes are effectively audited daily and weekly through ride behinds and route monitoring
• Act as the liaison between driving teams and retail customer as well as end user customers
• Monitor the A.M. and P.M. process to ensure timely loadout process and check in process
• Research and identify delivery failures to build coaching opportunities with the end goal being improving overall weekly, monthly and quarterly metrics.
• Support account with weekly billing processes
• Support account with resolution and investigation of claims and chargebacks
• Other duties as assigned.

Other Requirements:

• High School degree or equivalent.
• Minimum one year of related experience in operations management
• Prior transportation experience preferred.
• Confidence to speak with members
• Ability to deal with difficult people with empathy and understanding
• Ability to problem solve quickly
• Must be proficient in Microsoft Office Suite
• Must be proficient in data retrieval from internet job databases.
• Strong written and verbal skills
• Must be professional in presentation and interaction
• Must be highly detail oriented
• Must be able to record data accurately
• Must have flexibility to adapt to shifting priorities.
• Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.
• Ability to effectively respond and interact with all levels of organization.
• Must have positive work ethic, ability to connect and inspire others, and communicate clearly.