Operations Manager

As an IT Operations Manager, you will manage multiple operations teams and projects and deliver solutions to the client. You will need to be knowledgeable of the Agile process methodologies to perform project initiation and execution.

What You'll Be Doing

• Lead multiple operations teams overseeing complex Azure and M365 implementations which drive mission-critical customer business processes
• Manage multiple projects and operations support teams simultaneously and deliver on-time solutions to clients
• Oversee deployment operations and maintenance of Microsoft 365 Platform Services across all organizational levels. Develop the process and planning that will enable consistent routine customer upgrade plans in addition to any modifications or critical upgrades required by the business
• Serve as a leadership expert for teams of 10+ support engineers and drive the team to enable incident management, remediation efforts, and root cause analysis
• Ensure all procedures are documented and defined as required by quality standards including maintaining required documentation for internal and external audits
• Collaborate with technical support leadership on escalations or requests related to cloud and managed services
• Use knowledge of Active Directory, DNS, LAN/WAN, IP addresses, and Azure administration to complete a variety of projects
• Willingness to participate in after-hours (evenings and weekends) planned maintenance operations and troubleshooting of critical issues
• Able to manage a 24x7 hour managed services team
• Utilize problem-solving skills to identify areas of improvement and turn them into solid areas of development
• Ensure that project deliverables and activities are completed on time, to the specified requirements, and are of a high quality

Location and Travel Details

This is a remote position with occasional travel.

Profile of Success

• Minimum 5 years of hands on software, data or infrastructure experience with recent in-depth experience with Cloud Technologies (Microsoft 365 or Azure is a plus) and minimum three years of technical project management or operations experience
• Demonstrated experience in leading teams of technical operations staffing a 24/7 capacity
• A thorough understanding of an operations support model, with the ability to identify and implement procedures, schedules and tools to ensure success
• Knowledge of Microsoft Office Tools, including Microsoft Project and fluency in Microsoft Excel to analyze project and customer data, schedules, and produce professional looking documentation that clearly communicates operational concepts
• Use an iterative approach to complete project-based work; Working knowledge of agile software methodologies
• Must be a very clear both in written and verbal communications
• Strong organizational skills
• Demonstrated experience in managing customer interactions, presentations, and leading meetings with attendees at the highest levels of customer organizations
• Solid understanding of cloud computing technologies and networking/infrastructure concepts
• Ability to grasp an understanding of new technologies quickly

Desirable Skills

• Project Management Institute (PMI) or Project Management Professional
• Certified Scrum Master (CSM) certification or PMI-ACP
• Experience in running a custom application development engagement on the Microsoft technology platform
• Security+ or equivalent certification

About AIS

AIS, Dedicated to Our People

AIS employees can spend their entire career at AIS doing challenging, rewarding work and reach their desired level of achievement and responsibility. We offer the opportunity to move up, without the obligation to move out of a position where one excels. We are committed to our employee's success; however, they define it.

It's our dedication to our employees that inspired our leadership to invest in our future and become partially employee-owned through an Employee Stock Ownership Program (ESOP).

Our employees are our greatest strength, and we do all that we can to serve them. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology.

We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today.

We Invest in Individuals Committed to Innovation

AIS is seeking professionals of a certain character and level of excellence. People that we can learn from and that we can help grow to achieve their personal career goals.

We are looking for:

• Smart people with a passion for technology
• Strong technical capabilities with a consultancy mindset
• Close involvement with local technical communities
• A willingness to think outside of the box to provide innovative solutions to clients
• Ability to solve challenging technical business problems
• Self-directed professionals

Our Core Values

• Client Success
• C ontinued Learning and Technical Excellence
• Strong Client Relationships
• Citizenship and Community

EEO Statement

Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status or any other basis covered by law. Employment decisions are based solely on qualifications merit, and business need.