Operations Manager

Job Description

Annual Salary Range: $75,000.00-$80,000.00 US Dollars

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management.

Position Summary:

The Operations Manager is responsible for the direct oversight of supervisors and front-line employees on his or her designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met. Responsible for approximately 30 client sites within a 25 mile radius, 5 direct reports and 50+ frontline employees in the Somerville, MA area for commercial real estate janitorial services.

Key Responsibilities:

• Respond promptly and professionally to customer requests for support, providing solutions that meet their needs and exceed their expectations.• Oversee the janitorial staff and operations across all facilities.• Implement and monitor cleaning schedules and standards.• Manage relationships with building and space owners.• Coordinate with vendors for procurement and servicing. • Coordinate with other departments and stakeholders to ensure smooth operations and minimal disruption to business activities.• Establish a mandatory weekly meeting with direct reports to review current and future operations. • Develop and monitor operational budgets.• Implement best practices and continuous improvement strategies.• Ensure compliance with health and safety regulations.• Coordinate with other departments to ensure operational cohesiveness.• Manage and develop a diverse team, fostering a culture of excellence and accountability.

Qualifications:

• Bachelor's degree in Business Administration, Facilities Management, or related field preferred.• Minimum of 5 years of experience in operations management, preferably in a similar environment.• Proven experience in a leadership role, with strong team management skills.• Excellent organizational and multitasking abilities.• Proficient in MS Office and operations-related software.• Knowledge of industry regulations and standards.• Excellent communication and interpersonal skills.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.