Operations Manager

Position Title: Operations Manager, Program Support (P3)

Role

The Operations Manager, Program Support works with functional stakeholders and leaders within the Network organization to plan and monitor national projects/program for internal I&O employees. The teammate will develop and understand national program communication plans, work breakdown structures, responsibility alignment, and deployment. They will identify best practices and establish national reporting to monitor programs, identify risks, adjust process and strategy, provides guidance to internal stakeholders to ensure successful execution and user alignment expectations. They'll proactively identify opportunities to streamline process to implement a consistent employee centric experience to meet and exceed stakeholder (or customer) expectations.

Responsibilities

• Facilitate business process analysis and needs assessments. Translate findings into a clear and actionable scope and requirements.
• Work with Implementation Performance Management, Business Process, Technology and Product Team partners in analyzing need assessments and solutioning.
• Research systems and capabilities to address existing and future needs from field teams.
  • Act as the subject matter expert (SME) concerning customer contract terms, processes, procedures, and points of contact.
  • When required, facilitate resolution of issues and conflicts through collaboration with internal partners.
• Define complex issues in a structured approach to raise visibility to drive resolution.
  • Coordinate with Network Project Delivery, Business Process, Sales, and Legal to drive consistency between all programs.
  • Coordinate with Network Design & Construction on internally driven process improvement initiatives.
  • Must possess the ability to be flexible, provide clear and consultative direction in high pressure stressful situations.

Education/Certifications

• Bachelor's Degree in Business or commensurate experience

• PMP certification preferred

Experience/Minimum Requirements

• Minimum five (5) years Telecom infrastructure experience including significant project management, construction management and business process & reporting experience

• 3+ years experience developing and deploying Power BI reports
• Demonstrated ability to expertly prioritize, organize and complete multiple complex projects/programs in a deadline-driven environment
• Experience in requirements gathering, scope drafting, resource organization, task prioritization, scheduling, and achieving objectives on schedule and within budget
• Extensive knowledge of MS Excel (specifically, advanced formulas, pivot tables and charts), Power Point, Visio and Word

• Working knowledge of Business Process Management and Project Management Tools

Expectations

• Strong project management skills with attention to detail
• Strong interpersonal skills with a high level of integrity

• Ability to interface effectively with all levels of organization, including senior leaders
• Ability to build strong cross-functional relationships

• Results driven, takes initiative, nimble learner and self-aware

• A positive attitude and desire to deliver exceptional results for our customers
• Personal commitment to safety, integrity, and continual professional development
• A constant example of modeling Crown's PURPLE values.

Organizational Relationship

Reports to: Program Manager, I & O Program Support

Title(s) of direct reports (if applicable):

Working Conditions:

This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Additional Information:

Compensation Information: For New York City, Colorado, California and Washington residents the hiring range offered for this position is $86,560 - $110,000 annually. In addition to salary, employees are eligible for an annual bonus of up to 15% of annual salary. and restricted stock. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

#LI-KG1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)