Operations Manager

ABOUT JEREMIAH PROGRAM 

Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and career development. JP envisions a world where poverty is no longer feminized; where race is not divorced from gender; where career and financial opportunities are not gentrified; and where women who experience poverty not only hold a seat at the table but hold the mic and curate the agenda.

Jeremiah Program offers one of the nation’s most successful strategies for disrupting poverty, two generations at a time. At JP, we believe that no mother should have to make the untenable choice between investing in herself or supporting her children. Our holistic approach invites single mothers into the leadership tent and encourages families to bring all of their identities to bear in achieving their goals in pursuit of economic mobility.

Founded in 1993, this year JP is supporting over 1,000 moms and kids across nine residential and non-residential campuses: Austin, Baltimore, Boston, Brooklyn, Fargo, Las Vegas, Minneapolis, St. Paul, and Rochester.

POSITION SUMMARY:
The Operations Manager serves as a pivotal partner to the Executive Director, taking charge of the day-to-day operations of campus offices and facilities. This role ensures that employees have an optimal work environment and families experience a safe and welcoming living environment. The incumbent plays a vital role in fostering a positive and inclusive campus culture by collaborating with campus and support team leaders, identifying potential challenges, and upholding the organization's mission. Administrative support to the Executive Director and campus leaders is also a key responsibility of this role.

PRIMARY RESPONSIBILITIES:  

Campus Operational Leadership

• Develop and implement effective campus office operations and procedures, adapting to changing priorities while working closely with relevant leaders.
• Maintain a keen awareness of operations, providing insights and recommendations to enhance efficiency, optimize the operational budget, and cultivate a cohesive team culture.
• Manage the procurement and maintenance of office equipment, including coordination with vendors, troubleshooting assistance for staff, and ensuring proper usage.
• Keep track of the campus calendar, schedule meetings, and facilitate team events to promote collaboration and engagement.
• Establish and maintain comprehensive databases and filing systems, encompassing office resources and vendor contacts.
• Collaborate with Trellis, the property management company, to oversee local facility needs, guaranteeing clean and well-maintained spaces.
• Anticipate supply needs and manage inventory, aligning with scheduled campus activities to ensure seamless operations.
• Manage incoming calls and correspondence and provide shipping and mailing support for staff.
• Work closely with the finance team to oversee local accounting tasks, such as deposits and check requests, while serving as a point of contact for accounting inquiries.
• Collaborate with IT leadership and designated vendors to address campus and staff hardware, software, and network requirements.
• Act as the main point of contact for onboarding new hires, executing talent and culture initiatives locally, and managing other staff-related matters in partnership with the campus hiring manager and HR.

Partner to the Executive Director

• Champion a positive and inclusive team culture and campus environment, working closely with the Executive Director, Program Manager, and campus leaders.
• Offer valuable insights and recommendations to the Executive Director for enhancing the staff, family, and stakeholder experience.
• Collaborate on processing, documentation, and special projects, presentations, and training initiatives that involve administrative functions, aligned with Development and Finance.
• Act as a liaison between property management and the campus, efficiently addressing resident concerns and troubleshooting issues as they arise.
• Other Duties as Assigned: This job description provides a comprehensive overview of the role's responsibilities, but it's important to note that duties, responsibilities, and activities may evolve with or without prior notice.

Requirements

The Operations Manager must believe in and be a passionate advocate for JP’s mission. A strong applicant will possess these qualifications:

• Minimum 4 years of operational and office management experience, preferably in a nonprofit organization.
• A Bachelor’s degree in administration, business, or related field preferred
• Self-motivated with excellent organizational skills and the ability to successfully juggle multiple priorities.
• Excellent communication and relationship-building skills with a strong focus on building an inclusive and positive environment. Must be able to build trust and interact with employees at all levels and individuals of diverse backgrounds.
• Agile and resourceful problem solver with a solutions-over-obstacles approach.
• Excellent judgement and discretion in handling confidential and sensitive information.
• Proficiency with Microsoft Office tools, including Outlook, PowerPoint, Excel and Word, and facility for basic technical troubleshooting.
• Strong interest in 2-generation mission with the motivation to become an organizational ambassador

Salary & Benefits

Salaries for people entering this role typically fall between $57,816 to $64,240 and are commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer medical, dental, vision, and supplemental benefits as well as retirement plans and a generous paid time off package.

Summary

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.